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SurveyMonkey Reviews and Cloudswave Rating

  • 87

    Cloudswave Score for SurveyMonkey

    Rating based on 154 Critic Reviews

    23 Favorable reviews
    88 %
    1 Mixed reviews
    4 %
    2 unfavorable reviews
    8 %
  • SurveyMonkey Gold Plan

    We had been using a much more expensive survey tool for our monthly Net Promoter Score survey. We wanted to switch to something more user-friendly and less expensive. We compared several survey apps that could: a) reduce our monthly costs b) be customized to our brand and needs and c) Import the data results in an easy way. SurveyMonkey met all of our needs and we decided to go with the Gold Plan. It's very easy to use, intuitive and responsive. It has allowed us to customize the survey and the email collector to fit our business brand and saved us a a lot of money!

    Pros : -Pricing -User-friendly -Great Reporting tool -Clean and easy way to see results

    Cons : -Support can be a bit slow -If using the email collector, must know basic HTML to customize the look of the email to your brand

    0 of 0 people found this review helpful

    Excellent and Easy to use tool

    Easy-to-use tool for crowdsourcing from our community on co-creation of features and product enhancements. Yes, at times the response from our users has helped us come out with innovative features in our product.

    Pros : It is very easy to use and our plan let's us customize certain aspects of the survey such as theme and colors to match our brand guidelines. The pre-built templates are also useful at times. They have a variety of question types to suit the genre of the survey.

    Cons : The refresh is slow at times. The edit screen tends to hang. Other than that I am satisfied with what we are getting from this tool.

    0 of 0 people found this review helpful

    Ease of use

    I have plenty of survey companies before. When you want to get the opinion of your employees you usually have to jump through hoops to get anything. Using surveymonkey this makes this challenge so much easier and sort of fun of the users. You can make any type of survey you need, short and to the point or long and drawn out but still simple to use. The customer service always wants to help when you need them. They are quick, supportive and extremly helpful.

    Pros : Ease of use quick customer service fantastic

    Cons : I cant find anything other then price, who doesnt want to save a buck or two

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • A monkey can't use SurveyMonkey but virtually any professional market researcher can

    SurveyMonkey Use Cases and Deployment ScopeWhen we have very simple surveys -- limited skips, short, etc. --  where we don't have to go to an outside supplier's web site, we set it up on our company web site with Survey Monkey. 

    Pros : Cost is very reasonableVery easy to program surveys -- no high level training/learning curve requiredThe survey format is very attractive and easy for respondents to fill out

    Cons : Does not work well with more complex surveys with complicated skip patternsInability to include graphics or video into surveyWe can only use it when we have email addresses for target respondents or we have to contact them via phone, letter, etc. and ask them to come to our site. This requires that we have sufficient sample to allow for non-respondents.

    0 of 0 people found this review helpful

    SurveyMonkey: Great tool for the basic survey and user

    SurveyMonkey Use Cases and Deployment ScopeMy change management team uses SurveyMonkey for various internal surveys - both from project team members (e.g. project health check, after action review surveys, etc.) as well as end-users (e.g. training evaluation, baseline, etc.). It helps us collect valuable feedback to gauge the effectiveness of our work, and improve in the future.

    Pros : Provides features I need, like page logic and a variety of question format types.Provides "Question Bank" with standard questions/answers to use.Export options.

    Cons : Customization in terms of theming and branding - options are restricted for logo placement and size.Options to incorporate images/visuals within the survey questions/responses are very limited.Page Description edit box is too small.Ability to add HTML code in text editor would be nice.

    0 of 0 people found this review helpful

    Survey Monkey Review

    SurveyMonkey Use Cases and Deployment ScopeBeing used mostly by the marketing department but it is useful in all aspects, and makes it easy to categorize and gather research.

    Pros : create surveysreorganize infocreate graphs

    Cons : Hard to set up sometimes

    0 of 0 people found this review helpful
    Read all reviews on TrustRadius
  • Can't justify the price

    What do you like best?

    The full capabilities of producing a thorough survey. When we take the time to set it up it allows our team to see feedback on things we may never get feedback from were it not for this system. The integration with CRM systems is a plus because it allows us to map the actual feedback. Also the Survey Monkey brand plays a part to get our list to actually open the emails.

    What do you dislike?

    The interface leaves a lot of questions and it seems they are asking for more money every chance that they get. As your building your survey it seems every page is telling you something you CAN'T do unless you pay for additional features. At this point you've spent 2 hours building your survey and it exhausting to re-evaluate your subscription budget. They should just allow all features to fall under packages and maybe just charge by sends.

    Recommendations to others considering the product

    They should work more on making the managing interface less cumbersome and streamline the pricing a little more.

    What business problems are you solving? What benefits have you realized?

    We hold a number of workshops and webinars and we like the concept of utilizing Survey Monkey to get more feedback from our perspective customers.

    0 of 0 people found this review helpful

    Gets expoensive fast but lots of customization

    What do you like best?

    Easy to customize the surveys, once you pay you get a ton of features. The free version really is only good for students. I can have the surveys chug in the background and collect/analyze all the responses when needed.

    I like split answers (i.e. one answer leads to a different question), which is super useful for our use cases. IT RECORDS INCOMPLETE ANSWERS, this is 100% needed for any business.

    Easy to set up and get going, no learning curve.

    What do you dislike?

    Very expensive, as is the entire space. Ramps you to paid too quickly and the top plans have a mix of features which will be 90% useless but you have to pay for the 10% useful ones. Kind of scammy but like I said, all survey tools are like that.

    Recommendations to others considering the product

    Try the free plan, but get ready to pay for the higher ones almost immediately.

    What business problems are you solving? What benefits have you realized?

    Needed a lot of survey data, 10s of thousands of surveys, in fact. Also had to have split path as well as embedding/branding. Paid for the top or second to top plan and it's expensive but the only one that we need. We collect survey data from users who hit a certain combination of events.

    0 of 0 people found this review helpful

    SurveyMonkey is intuitive with a good variety of features even for the free service.

    What do you like best?

    It was easy to learn and use. The free version was important because of the lack of budget. This product allowed us to provide a thorough enough survey even with our need for a free service. A variety of survey question types are offered, with help/examples to understand the type of questions and help determine the best question approach. Also notifications via email helped track whether responses were being received.

    What do you dislike?

    Using the free service does mean that some features and number of questions are limited. So, I did have to adjust initial plans to fall within the limitations, but I also understand the limitations due to the "free" nature

    Recommendations to others considering the product

    I highly recommend the use of SurveyMonkey. It is very easy to learn to use, and the help provided within the tool are very good, including examples of the different types of questions. For more extensive use (more survey questions or access to more advanced features), a cost applies. However, you can activate an effective survey with the features provided even within the free services. Also, notifications of completed surveys were very helpful, allowing for me to know status of responses just by keeping an eye on email without having to go into the survey itself.

    What business problems are you solving? What benefits have you realized?

    We needed to get some feedback from our users on what their expectations are and biggest needs are. Based on the feedback, the benefits are allowing us to understand our audience better and evolve our services/products accordingly.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • If you need to learn more about your customers or validate a new idea for potential customers, SurveyMonkey may be just the tool you need. It is relatively user-friendly. You do not have to be a technology wizard in order to use this web application.

    0 of 0 people found this review helpful
  • SurveyMonkey is an excellent tool for surveys. It provides tools to make surveying easy and strong analytics to interpret results. It lacks community-building tools, but if surveys are key to your strategy, you may prefer its superior capabilities to competitors’ mediocre offerings.

    0 of 0 people found this review helpful
  • SurveyMonkey is different from other surveying applications in that it is the largest and most established tool available. Along with that distinction comes the fact that SurveyMonkey is able to offer its users a large number of advanced features such as their reporting and analytics and their ready-to-go survey options for many different tasks such as product, customer and employee feedback templates. SurveyMonkey also allows groups to make the survey their own with their customization tools. SurveyMonkey offers some validation tools in its offering as well to verify that the information being acquired is as accurate as possible. Finally, SurveyMonkey offers survey solutions for many different scenarios. Should one be in a place that they'd like to solicit feedback, SurveyMonkey has a service solution for them.

    0 of 0 people found this review helpful
  • If you need a way to learn more about your customers, validate ideas with potential customers, or make sure you're delivering what your existing customers want, then a survey is a great tool. I have taught you how to create web forms and surveys “from scratch” on this site, but I have to admit that I no longer do this even on my smallest sites. Tools like SurveyMonkey just make it too easy to bother. SurveyMonkey is a great survey tool for any web designer, small business owner, or marketing profession who wants to periodically poll their customers. There are many options and levels available for you to get exactly the features you need; from small, free polls to huge, self-hosted multi-page branded surveys that you place on your own site. And lots in between.

    0 of 0 people found this review helpful
  • SurveyMonkey is an excellent online survey solution for researchers and marketers alike.

    0 of 0 people found this review helpful
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