Software Comparison
iContact vs Customer.io

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Listed in : Email Marketing

iContact is an email marketing solution for all businesses sizes. It allows you to create email newsletters, surveys, RSS feeds, Autoresponders, and s... Learn More

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Listed in : Email Marketing

Customer.io is a SaaS product that provides infrastructure to send triggered emails users to improve an app’s engagement level with users. Customer.... Learn More

Pricing Starting From

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iContact

Email Marketing

$ 14
For 1 Month / 1 user(s)

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Customer.io

Email Marketing

Free Plan

Coupons & Deals

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Customer.io

Email Marketing

No Coupons or Deals are available yet for Customer.io.

Available Features

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iContact

Email Marketing

5,000 Subscriber

Email Templates

MessageBuilder

MessageCoder

Email Delivery

Social Media

Contact Management

Customer Support

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Customer.io

Email Marketing

250,000 profiles

500,000 free emails

Add Team Members

No limits on data stored per profile.

Email support with a 97% rating from our customers.

Free Trial Availability

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iContact

Email Marketing
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Customer.io

Email Marketing

No Free Trial Available.

Most Favorable User Review

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iContact

Email Marketing
User review from
9
Karen Repoli
Nov 29, 2015

As an email marketing software, iContact is very affordable and user-friendly. It is easy to learn by anyone with a basic knowledge of this type of program. You can import your current lists easily and add people you’ve met online without them needing to opt in at your website. This is very good for speakers who gather most contacts at their appearances.

Pros :

  • User-friendly.
  • Easy to learn and navigate.
  • Affordable.
  • List import is easy.
  • Adding people you met in person is simple.

Cons :

  • Multiple opt in forms not available.

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Customer.io

Email Marketing

No favorable user review available yet for Customer.io.

Most Favorable Critic Review

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iContact

Email Marketing
100
Anonymous contribution , CRM Reports

Wednesday 31 December 1969

iContact is defintely one of the leaders in the online customer management field, and one of the main positive things about it are its easeness to use and deliverability rate (>99%).

More about iContact
View all the iContact Critic Reviews
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Customer.io

Email Marketing
75
Anonymous contribution , Clement Vouillon

Wednesday 31 December 1969

Customer.io is a great SaaS with a well conceived product and which offer a lot of value when you start a website/app. You should definitively try it.

More about Customer.io
View all the Customer.io Critic Reviews

Most Unfavorable Critic Review

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iContact

Email Marketing
10
Joey H. , G2 Crowd

Wednesday 13 May 2015

What do you like best?I came into a new marketing position at an events-based company. There were leftover templates pre-created in iContact by the previous marketing associate. I liked the fact that I could just reuse these templates, or use them as a working grounds for customizing succinct messaging with relevant information, which I assumed would be more efficient for campaigns. I was terribly wrong.What do you dislike?The editing features on iContact are outdated. The image upload has a 200k limit. The image upload was glitchy when loading. The text formatting was glitchy (issues with bolding text). The draft save didn't always work. Sometimes it saved. Sometimes it loaded previous versions. This caused severe issues when sending emails. I've caused customer support several times about these glitches. A customer representative from iContact actually told me that because of recipients recognizing the server information of iContact, over several years time, it may be likely that the unopened emails would eventually move the iContact server (our company) into the junk mail folder, reducing the open rate of our subscribers. When asked if they had created a solution to correct for this issue, they had none. Today, a previous draft email made its way to our recipients, instead of a current email. My hope was that the email could be retracted. I called customer support to explain the issue, and he...Recommendations to others considering the productDo not buy their product.What business problems are you solving? What benefits have you realized?Marketing for events. Marketing automation. Clear communications. iContact presented issues against many of our goals.

More about iContact
View all the iContact Critic Reviews
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Customer.io

Email Marketing

No critic review available yet for Customer.io .

Demo Video

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iContact Demo Video

Email Marketing
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Customer.io Demo Video

Email Marketing

Screenshots

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iContact

Email Marketing
Screenshot for iContact 5 screenshots available
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Customer.io

Email Marketing
Screenshot for Customer.io 4 screenshots available

Typical Customer

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iContact

Email Marketing
  • Business
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Customer.io

Email Marketing
  • Business

Supported Devices

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iContact

Email Marketing
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Customer.io

Email Marketing

Supported Languages

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iContact

Email Marketing
  • English
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Customer.io

Email Marketing
  • English

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