Software Comparison
Samanage vs Desk.com vs Loc8 vs Freshservice

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Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

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Listed in : IT Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : IT Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

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Pricing Starting From

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

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Loc8

Asset Management

No Pricing Available yet.

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

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Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

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Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service
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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Samanage

IT Management
Free Trial Available
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Desk.com

Help Desk and Ticket Management
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Loc8

Asset Management
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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Samanage

IT Management

No favorable user review available yet for Samanage.

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
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    Loc8

    Asset Management

    No favorable user review available yet for Loc8.

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    Freshservice

    IT Management

    No favorable user review available yet for Freshservice.

    Most Favorable Critic Review

    screenshot for Samanage

    Samanage

    IT Management
    100
    Erik Blum , ITSMdaily

    Sunday 08 February 2015

    I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

    More about Samanage
    View all the Samanage Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
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    Loc8

    Asset Management
    100
    GetApp , Business 2 Community

    Wednesday 15 October 2014

    Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

    More about Loc8
    View all the Loc8 Critic Reviews
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    Freshservice

    IT Management
    100
    Alexis Casanis , GetApp

    Wednesday 20 August 2014

    Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Most Unfavorable Critic Review

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    Samanage

    IT Management

    No critic review available yet for Samanage .

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
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    Loc8

    Asset Management

    No critic review available yet for Loc8 .

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    Freshservice

    IT Management
    40
    Benjamin Seeman , GetApp

    Thursday 14 August 2014

    I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Demo Video

    screenshot for Samanage

    Samanage Demo Video

    IT Management
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    Desk.com Demo Video

    Help Desk and Ticket Management
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    Loc8 Demo Video

    Asset Management

    No Demo Video Available.

    screenshot for Freshservice

    Freshservice Demo Video

    IT Management

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for Freshservice

    Freshservice

    IT Management
    Screenshot for Freshservice 4 screenshots available

    Typical Customer

    screenshot for Samanage

    Samanage

    IT Management
    • Business
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    Desk.com

    Help Desk and Ticket Management
    • Business
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    Loc8

    Asset Management
    • N/A
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    Freshservice

    IT Management
    • Business

    Supported Devices

    screenshot for Samanage

    Samanage

    IT Management
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    Desk.com

    Help Desk and Ticket Management
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    Loc8

    Asset Management
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    Freshservice

    IT Management

    Supported Languages

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    Samanage

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    • All languages
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    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for Loc8

    Loc8

    Asset Management
    • English
    • French
    • Spanish
    • German
    • Polish
    • Norwegian
    • Swedish
    screenshot for Freshservice

    Freshservice

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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