The Nextiva Call Center enables enterprises to take advantage of immediate cost savings and flexibility that only a hosted call center can offer. Unlike existing enterprise solutions that are deployed on a premise, or hosted and managed by the service provider, Nextiva Call Center is a purpose-built carrier class solution. It is offered on a standard — compliant multi-tenant platform with advanced call center capabilities.
The Nextiva Cloud Call Center fully enables the rapid delivery of full-featured hosted call centers, meeting the needs of the most sophisticated enterprise customers. Core call center functions include intelligent routing and distribution; web-based agent and
supervisor clients; and comprehensive reporting capabilities.
The open, standards-based architecture supports Web 2.0 application programming interface (API’s), allowing organizations to take advantage of Nextiva for the core call center functionality and use technology partners of their choice to complement and extend the solution. Alternatively, the enterprise may choose to use applications from leading third party vendors which are pre-integrated with Nextiva Call Center.
Pricing options for Nextiva Call Center is not available yet.
Cloudswave Score for Nextiva Call Center
Rating based on 20 Critic Reviews
From Best Business Phone Systems
Nextiva is full service PBX phone service provider. Anything you need to give your business a competitive edge, you will find with this phone service. It is a great option for growing businesses. With unlimited calling and a huge selection of features included in the low monthly price, you are able to maintain costs without worrying about overage charges or other hidden fees. Some features do come with an extra charge, but with careful management, these shouldn’t present any problems.
Karina Fabian , on TopTenReviews
Nextiva has a fully redundant network that offers most of the business VoIP features your company should need. Some of these features require a higher-priced plan. However, if you have a large number of extensions, the company reduces the monthly price, which makes it a cost-effective option.
Sean from Happy Billing, on Software Advice
I started and own a medical billing company. The business started in 2009 with just my brother and me. At the time of opening, we used basic phones lines from another VoIP provider. The provider gave us an adapter to use and we made calls every day with no problem. As we continued to grow, we needed more phone lines and required more from the phone solution. That's where my discussions and research led me to Nextiva. While we are not a full call center, we did need a call center phone solution that had call recording features, reporting data, queuing, etc. I definitely talked to more than 5 companies before making the decision to switch from Nextiva. It was a good decision. My business has added 30 employees this year, and we will hopefully be adding many more in 2014. As we continue to grow, I see Nextiva as the company we'll continue to use for the phones.
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