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Nextiva Call Center

Logo for Nextiva Call Center

Nextiva Call Center Coupons, Reviews, Comparisons and Alternatives


About Nextiva Call Center

The Nextiva Call Center enables enterprises to take advantage of immediate cost savings and flexibility that only a hosted call center can offer. Unlike existing enterprise solutions that are deployed on a premise, or hosted and managed by the service provider, Nextiva Call Center is a purpose-built carrier class solution. It is offered on a standard — compliant multi-tenant platform with advanced call center capabilities.

The Nextiva Cloud Call Center fully enables the rapid delivery of full-featured hosted call centers, meeting the needs of the most sophisticated enterprise customers. Core call center functions include intelligent routing and distribution; web-based agent and
supervisor clients; and comprehensive reporting capabilities.

The open, standards-based architecture supports Web 2.0 application programming interface (API’s), allowing organizations to take advantage of Nextiva for the core call center functionality and use technology partners of their choice to complement and extend the solution. Alternatively, the enterprise may choose to use applications from leading third party vendors which are pre-integrated with Nextiva Call Center.

  • 80

    Score

    20 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features


Specifications

Categories
Supported languages
English
Serviceable Area
Australia,  Canada,  United Kingdom,  United States
Supported Platforms
  • Web Based

Ratings Summary

Metric Score Rank
cloudswave Score
80
#4
Domain Authority 59
#5
Alexa Rank 51979
#6

Nextiva Call Center Demo Video

Nextiva Call Center Screenshots

Plans & Pricing

Call Center Pro

Features

  • Conditional Call Routing Options
  • Busy Lamp Field (BLF)
  • Call Queue Visibility
  • Enhanced GreetingandQueue Announcements
  • Conferencing
  • One-Click Transfers
  • Conference Bridge
  • Free Auto Attendant Recordings
  • CRM Migration
  • Outlook Integration
  • Intelligent ACD (Automated Call Distribution)
  • Flexible Disposition Codes
  • Star Codes for Key Features
  • Configurable Call Handling
  • Queue-Based Routing
  • Skills-Based Routing (Weighted Call Distribution)
  • Remote Agent Support
  • Voicemail to Email
  • Dedicated Onboarding Service
  • Real-Time Agent Management
  • Launch DashboardandReports
  • Call Reports by Time, Agent, or Queue
  • Historical Reports of Key Metrics
  • Call Recording
  • Promote, Retrieve, or Transfer Queued Calls
  • Call Recording

Call Center Enterprise

Features

  • Conditional Call Routing Options
  • Busy Lamp Field (BLF)
  • Call Queue Visibility
  • Enhanced GreetingandQueue Announcements
  • Conferencing
  • One-Click Transfers
  • Conference Bridge
  • Free Auto Attendant Recordings
  • Forced Delivery of Calls
  • NightandHoliday Service
  • Whisper Messages
  • Silent MonitoringandCall Barge-In
  • CRM Migration
  • Outlook Integration
  • Intelligent ACD (Automated Call Distribution)
  • Flexible Disposition Codes
  • Star Codes for Key Features
  • Configurable Call Handling
  • Queue-Based Routing
  • Skills-Based Routing (Weighted Call Distribution)
  • Remote Agent Support
  • Voicemail to Email
  • Dedicated Onboarding Service
  • Real-Time Agent Management
  • Launch DashboardandReports
  • Call Reports by Time, Agent, or Queue
  • Historical Reports of Key Metrics
  • Call Recording
  • Promote, Retrieve, or Transfer Queued Calls
  • Queued Call Management
  • Call Recording
  • DNIS Support
  • Disposition Code Status
  • Priority Queue Routing
  • Outgoing Call Control
View All

Critic Reviews

  • 80

    Cloudswave Score for Nextiva Call Center

    Rating based on 20 Critic Reviews

    7 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • Nextiva is full service PBX phone service provider. Anything you need to give your business a competitive edge, you will find with this phone service. It is a great option for growing businesses. With unlimited calling and a huge selection of features included in the low monthly price, you are able to maintain costs without worrying about overage charges or other hidden fees. Some features do come with an extra charge, but with careful management, these shouldn’t present any problems.

  • Nextiva has a fully redundant network that offers most of the business VoIP features your company should need. Some of these features require a higher-priced plan. However, if you have a large number of extensions, the company reduces the monthly price, which makes it a cost-effective option.

  • I started and own a medical billing company. The business started in 2009 with just my brother and me. At the time of opening, we used basic phones lines from another VoIP provider. The provider gave us an adapter to use and we made calls every day with no problem. As we continued to grow, we needed more phone lines and required more from the phone solution. That's where my discussions and research led me to Nextiva. While we are not a full call center, we did need a call center phone solution that had call recording features, reporting data, queuing, etc. I definitely talked to more than 5 companies before making the decision to switch from Nextiva. It was a good decision. My business has added 30 employees this year, and we will hopefully be adding many more in 2014. As we continue to grow, I see Nextiva as the company we'll continue to use for the phones.

View All

User Reviews


  • 4 In total

    5
    4
  • User review from

    Hoffmank67

    I've been using Nextiva for a couple of years already. It’s been invaluable for our company with a network of home offices and a head office. Reps are always helpful and informative even on chat. The optional features contribute to a lot of savings too.

    • May 28, 2015
  • User review from

    jeffharris512

    I decided to go over to VOIP to save money on my business' phone calls and after lots of research decided to try Nextiva. By that time I had already spoken to several companies, so when I got through to Nextiva I could immediately feel the professionalism on the phone. The sales rep was so helpful and knowledgeable and recommended the Office Pro package. Since I added some services to my business, I decided to upgrade to Office Pro Plus to get the conference calling and the mobile app features too. Nextiva totally rocks!

    • September 2, 2014
  • User review from

    mr394524

    We've been using Nextiva to track our offline advertising calls for the last five months and we are very happy with the results. It really helps our efforts and creates a professional image for our company. We just decided to add more Nextiva services to our account!

    • June 14, 2014
View All Alternatives

Alternatives to Nextiva Call Center

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