Software Comparison
MockFlow vs PrestaShop vs Freshservice

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Listed in : IT Management

MockFlow Design Cloud provides design tools and collaboration services for designers. Its flagship software - "MockFlow Wireframe" is used by thousand... Learn More


Listed in : IT Management

PrestaShop is a free and open-source e-commerce web application, committed to providing the best shopping cart experience for both merchants and custo... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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MockFlow

Wireframes

Free Plan

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PrestaShop

Shopping Cart

Free Plan

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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MockFlow

Wireframes

3 Designer Licenses

Addon License is only $14/user

Admin level & Unlimited Co-Editors

75 GB of Cloud Storage

Centralized License Manager

Team Activity Log & Alerts

Advanced Project Permissions

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PrestaShop

Shopping Cart

Hosting is required

Automatic Installation

Manage Catalogue, Clients and Orders

SEO Optimized

Mobile Friendly

Marketing Toolkit

Fully-Customizable Store Designs

Open To Third-Party Integration

Real-Time Analytics

International

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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MockFlow

Wireframes

No Free Trial Available.

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PrestaShop

Shopping Cart

No Free Trial Available.

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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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MockFlow

Wireframes

No favorable user review available yet for MockFlow.

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PrestaShop

Shopping Cart
User review from
8
Enmanuel Durán Salas
Jun 23, 2016

Prestashop is absolutely a great solution if you want to create an online store or start on eCommerce, I've used it a few times for some stores, and it's easy to implement and use. It has a bunch of customizable options, and you don't need a deep understanding of programming or development to use it which is great. You can manage your templates and almost every important section of the platform, but it's limited if you are not planning to pay for a good template.

Pros :

Here a couple of things that I think Prestashop is doing well:

  • User experience and usability: The platform is simple and easy to use, it doesn't matter if you know about programming or something similar, you will be able to manage your store without major problems.
  • Statistics: Some of the things that I liked more about PrestaShop is that you can see your statistics in your own admin panel (back office), I mean you can see your sells, visits, orders and statistical numbers about it.
  • Manage clients and discounts: One of the things that I like about PrestaShop is the way that you can manage your discounts and clients, you can see which type of clients are the most active and other things that can help you organize your targets and SEO. Also, you can set rules for discounts really easy.
  • Installing Prestashop is really easy, I was surprised when I had to set up the whole thing because it was concise and simple, a really good and non-traumatic experience compared to othe

Cons :

Somethings I didn't like about Prestashop when I used it:

  • Finding good templates for free is hard, I wasted a lot of time trying to find a good theme for the page and couldn't find anything good honestly, after a couple of hours and searching I found one, but it was a little buggy. If you want a decent theme, you'll have to pay for it.

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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MockFlow

Wireframes
100
Jennifer Farley , SitePoint

Tuesday 06 April 2010

Overall, I found MockFlow to be an excellent tool. It's easy to use, it produces clear wireframes and there are a wide range of templates to get you started. Realistically, the basic account is only there for you to try out the tool and get a feel for it as there is a limit of one mockup

More about MockFlow
View all the MockFlow Critic Reviews
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PrestaShop

Shopping Cart
75
Jon Gregoire , CPC Strategy Blog

Wednesday 05 June 2013

PrestaShop is a platform that is overall cheap and extremely flexible IF you have the skills to manage it. After reviewing the PrestaShop platform, we believe it should be a top contender in your comparison and analysis of the best ecommerce platforms only if you have a good understanding of programming knowledge and skills.

More about PrestaShop
View all the PrestaShop Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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MockFlow

Wireframes

No critic review available yet for MockFlow .

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PrestaShop

Shopping Cart
20
Ralph Northcott , GetApp

Tuesday 20 January 2015

I have three stores now with Prestashop, which I have been using for over six years. I would say that the older versions worked perfectly well and I had no problems. I would have given 5 stars in all areas. (I am talking version 1.6.0.9 or thereabouts) Unwittingly "upgrading" to the latest versions, I'm now on 1.6.0.14, has rendered Prestashop almost unworkable. It only works now for me thanks to the brilliant paid add-on Store Manager. My two sites with fewer products - 20 and 1200 respectively, work fine still. My main site, which is my main source of income has 4,500 products. I cannot edit or save products (which is where Store Manager comes in). The search indexing does not work. CSV product import will not work. Database backups always time out. There are frequent errors with Payment gateways. Every recommended update usually causes new problems. All this despite the fact that I am using the default template and have made no code changes. Support is absolutely zero. My problems have been well discussed on the forums for over two years and are common. The programmers do nothing. I am not a programmer. I have spent over $2000 on programming help over the last two years just to keep my site running - and Prestashop is supposed to be "Open Source" and free. I would highly recommend Prestashop if you have few products, but I would say that if you start to go over 2000 then in my experience it simply does not work. The programmers are too busy making add ons which they make money on, than getting the basic shell to work. Transferring to another cart now would be a nightmare, largely because of the huge number of product photos, I think about 30,000 now.

More about PrestaShop
View all the PrestaShop Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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MockFlow Demo Video

Wireframes
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PrestaShop Demo Video

Shopping Cart
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Freshservice Demo Video

IT Management

Screenshots

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PrestaShop

Shopping Cart
Screenshot for PrestaShop 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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MockFlow

Wireframes
  • Business
  • Personal Use
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PrestaShop

Shopping Cart
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

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MockFlow

Wireframes
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PrestaShop

Shopping Cart
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Freshservice

IT Management

Supported Languages

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MockFlow

Wireframes
  • English
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PrestaShop

Shopping Cart
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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