Software Comparison
ManageEngine ServiceDesk Plus vs SmarterTrack vs Samanage

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Listed in : IT Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

Free Trial

Listed in : IT Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More


Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Pricing Starting From

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

Available Features

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

screenshot for Samanage

Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

Free Trial Availability

screenshot for Samanage

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Free Trial Available
screenshot for Samanage

SmarterTrack

Help Desk and Ticket Management
screenshot for Samanage

Samanage

IT Management
Free Trial Available

Most Favorable Critic Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
100
Anonymous contribution , Compare Helpdesk

Tuesday 20 July 2010

ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

More about ManageEngine ServiceDesk Plus
View all the ManageEngine ServiceDesk Plus Critic Reviews
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews
screenshot for Samanage

Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews

Demo Video

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Demo Video

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack Demo Video

Help Desk and Ticket Management
screenshot for Samanage

Samanage Demo Video

IT Management

Screenshots

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available

Typical Customer

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • Business
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
  • Business
screenshot for Samanage

Samanage

IT Management
  • Business

Supported Devices

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
screenshot for Samanage

Samanage

IT Management

Supported Languages

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
  • English
screenshot for Samanage

Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages

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