Software Comparison
ManageEngine ServiceDesk Plus vs OneDesk Customer Service vs Freshservice

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Listed in : IT Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More


Listed in : IT Management

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

screenshot for Freshservice

Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Allow customers to interact with you directly on your website

Provide superior customer support

Never overlook another customer email

Powerful filtering and sorting

Keep track of all your customer-related activities

Keep customers updated on their feedback, every step of the way

Let customers help themselves and each other

Dashboard & Reports

screenshot for Freshservice

Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

screenshot for Freshservice

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
screenshot for Freshservice

OneDesk Customer Service

Help Desk and Ticket Management
screenshot for Freshservice

Freshservice

IT Management
Free Trial Available

Most Favorable Critic Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
100
Anonymous contribution , Compare Helpdesk

Tuesday 20 July 2010

ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

More about ManageEngine ServiceDesk Plus
View all the ManageEngine ServiceDesk Plus Critic Reviews
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
100
Jim Brown , Tech Clarity

Wednesday 21 March 2012

One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

More about OneDesk Customer Service
View all the OneDesk Customer Service Critic Reviews
screenshot for Freshservice

Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No critic review available yet for ManageEngine ServiceDesk Plus .

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

No critic review available yet for OneDesk Customer Service .

screenshot for Freshservice

Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Demo Video

Help Desk and Ticket Management
screenshot for OneDesk Customer Service

OneDesk Customer Service Demo Video

Help Desk and Ticket Management
screenshot for Freshservice

Freshservice Demo Video

IT Management

Screenshots

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
Screenshot for OneDesk Customer Service 4 screenshots available
screenshot for Freshservice

Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • Business
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
  • Business
screenshot for Freshservice

Freshservice

IT Management
  • Business

Supported Devices

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
screenshot for Freshservice

Freshservice

IT Management

Supported Languages

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
  • English
  • French
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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