Software Comparison
ManageEngine ServiceDesk Plus vs LiveHelpNow vs Samanage

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Listed in : IT Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More


Listed in : IT Management

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Pricing Starting From

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

Available Features

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for Samanage

    Samanage

    IT Management

    Service Desk

    Ticket Management

    Service Catalog

    Self-Service Portal

    Problem Management

    Change Management

    Knowledge Base

    Auto-assignment

    Email Integration

    Reports

    API

    SLA

    Google apps integration

    Mobile access

    Free Trial Availability

    screenshot for Samanage

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    screenshot for Samanage

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for Samanage

    Samanage

    IT Management

    Most Favorable Critic Review

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    100
    Anonymous contribution , Compare Helpdesk

    Tuesday 20 July 2010

    ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

    More about ManageEngine ServiceDesk Plus
    View all the ManageEngine ServiceDesk Plus Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Samanage

    Samanage

    IT Management
    100
    Erik Blum , ITSMdaily

    Sunday 08 February 2015

    I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

    More about Samanage
    View all the Samanage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management

    No critic review available yet for ManageEngine ServiceDesk Plus .

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Samanage

    Samanage

    IT Management

    No critic review available yet for Samanage .

    Demo Video

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Demo Video

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for Samanage

    Samanage Demo Video

    IT Management

    Screenshots

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available

    Typical Customer

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • Business
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • N/A
    screenshot for Samanage

    Samanage

    IT Management
    • Business

    Supported Devices

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for Samanage

    Samanage

    IT Management

    Supported Languages

    screenshot for ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for Samanage

    Samanage

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    • All languages

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