Logo for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Logo for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Coupons, Reviews, Comparisons and Alternatives


About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages.

Project Management module in ServiceDesk Plus is a perfectly integrated solution which combines IT Help Desk with Project Management. With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.

  • 75

    Score

    11 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Flexible ticket management with multi channel support
  • Self Service Portal with automated password reset tool
  • Service Level Agreements
  • Mobile support with native iPhone, iPad, and Android apps

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Portuguese, Polish, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, REST .
Access the API documentation
Integrations
ManageEngine ServiceDesk Plus integrates with Zoho Assist View details

Ratings Summary

Metric Score Rank
cloudswave Score
75
#14
Domain Authority 68
#11
Alexa Rank 11488
#11
Platforms 79
#3

ManageEngine ServiceDesk Plus Demo Video

ManageEngine ServiceDesk Plus Screenshots

Plans & Pricing

Standard

Try it Now

Features

  • IT Project Management
  • Automatic Ticket Dispatch
  • Business Rules
  • Data Archiving
  • Email Commands
  • Help Desk Notifications
  • Help Desk Reports
  • Knowledge Base
  • Mobile Help Desk
  • Self Service Portal
  • Service Level Agreement
  • User Survey

Help Desk Asset Management

$395
Single payment / 1 user(s)

Features

  • IT Project Management
  • Automatic Ticket Dispatch
  • Business Rules
  • Data Archiving
  • Email Commands
  • Help Desk Notifications
  • Help Desk Reports
  • Knowledge Base
  • Mobile Help Desk
  • Self Service Portal
  • Service Level Agreement
  • User Survey
  • Asset Discovery
  • Agent Scanning
  • Remote Control
  • Automated Password Reset
  • Contract Management
  • Multi Site Support
  • Software Asset Management
  • Purchase Order Management
  • ADandLDAP Integration
  • System Tools

Help Desk ITIL Asset Project

$995
Single payment / 1 user(s)

Features

  • IT Project Management
  • Automatic Ticket Dispatch
  • Business Rules
  • Data Archiving
  • Email Commands
  • Help Desk Notifications
  • Help Desk Reports
  • Knowledge Base
  • Mobile Help Desk
  • Self Service Portal
  • Service Level Agreement
  • User Survey
  • Asset Discovery
  • Agent Scanning
  • Remote Control
  • Automated Password Reset
  • Contract Management
  • Multi Site Support
  • Software Asset Management
  • Purchase Order Management
  • ADandLDAP Integration
  • System Tools
  • Change Management
  • Incident Management
  • Problem Management
  • Service Catalog
  • CMDB

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ManageEngine ServiceDesk Plus Integrations

logo for Zoho Assist

Zoho Assist

Remote Support

ManageEngine ServiceDesk Plus integrates with Zoho Assist . Zoho Assist affords an easy and direct user interface to join remote computers wherever on the un...
Learn More

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Critic Reviews

  • 75

    Cloudswave Score for ManageEngine ServiceDesk Plus

    Rating based on 11 Critic Reviews

    7 Favorable reviews
    88 %
    1 Mixed reviews
    13 %
    0 unfavorable reviews
    0 %
  • ManageEngine Service Desk is branded as one of the top help desk applications today and the tons of benefits that stem from using their system are more than indication why many businesses and organizations choose ManageEngine Service Desk over the competition.

    Pros :

    Cons :

  • We used ServiceDesk in the ISP (Internet Service Provider) that I worked for. We nearly lost hope in finding good helpdesk software with ITIL compliance. We even considered building a home-made application. For two years, BMC Remedy gave us a hard time from a usability and performance perspective, in addition to their highly priced customization bills. Until, one day, a decent consultant forwarded a link to ServiceDesk Plus. ServiceDesk Plus breaks the myth that 'java server applications are slow' and really shows that a high quality product with good efficiency and performance can be built using Java. It's all up to the engineers (and when it's slow, its all their fault). One thing I learned from ServiceDesk; don't blindly trust Gartner reports when searching for good software. At the time of searching, Gartner Quarterly reports listed BMC at the top with no mention whatsoever of ServiceDesk Plus. I'm not blaming Gartner for corrupt information, I'm sure they have their criteria in place, but at the end, they're humans, they have their mistakes, biases, misinformation, etc.

    Pros : 1. Light-weight and highly responsive. Intuitive interface. 2. Wonderful 'Solutions Knowledge Base' side feature based on articles and with an excellent search functionality. (We no longer use Media Wiki, however I'm doubtful about dropping MediaWiki). 3. The ServiceDesk API gives you unlimited abilities to automate and integrate with other applications. For example, we were able to integrate Nagios Network Monitoring tool so that a high priority alarm could automatically open a ticket on Servic

    Cons : Nothing major, but would like to see improvements in the following areas: 1. Provide a visual view of all entities in the system. Virtual Machines, Routers, Physical Servers, etc. using graphing tools. 2. Provide a searchable menu. For example, if I type "LDAP Authentication" this would show me the "Domain Controllers" in the setup menu (Similar to CPanel's menu search feature). 3. More help notes & tips on 'what to do next' and on 'keyboard shortcuts'.

  • ManageEngine supplies plenty of integration methods into the tool, offering a complementary set of products to make that process easier, although they also recognise a need to have open integration methods between ITSM tools. They do include some Project Management tracking capability as an additional layer to their offering.

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ManageEngine ServiceDesk Plus

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