AnswerConnect offers a real person doing such things as handling your client’s questions or complaints, processing orders and credit card purchases, taking messages and routing calls, setting up appointments and more. It is available 24/7 every day of the year, which makes your firm quickly and reliably responsive.
With this call center service, you can have a toll-free or local number, have an AnswerConnect representative function as your virtual assistant, make sure that customers are called back to gauge their satisfaction with your service or product, conduct surveys and dispatch calls in urgent situations. If you choose, AnswerConnect can arrange scheduled call-back times.
This call center service will work with you to choose how clients are greeted, and AnswerConnect can make it appear as if even the tiniest business operates a front office 365 days a year. Your customers can get technical help, assistance with purchases, answers to general questions and more.
This company does not tell customers a wait time should someone be on hold – but according to a company spokesperson, that is because calls should be answered within just a few rings, so there should be no hold time.
AnswerConnect does not offer cold-calling services, which might mean it’s not the correct call center for some companies, depending on their unique needs.
AnswerConnect employs customer service representatives who speak English clearly and well. It also provides Spanish-speaking representatives, which is an essential and courteous tool that will set any small or mid-sized business apart from the competition. One drawback is that AnswerConnect does not have any French-speaking call center representatives and does not employ a translation service for clients who speak other languages.
AnswerConnect will use automated services when needed. It offers live chat that visitors to your website can connect with, or if a customer for some reason stops buying in the middle of checking out an online purchase, an AnswerConnect representative can start an electronic chat, offer to help and quite possibly close the deal. This company also offers email and fax service for those who want it.
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