Upwork allows clients to interview, hire and work with freelancers and agencies through the company's platform. The platform now includes a real-time chat platform aimed at reducing the time it takes to find and hire freelancers.
Upwork collects 10 percent of the payment to the independent professional—no fee is charged to those offering jobs. Payments can be made using credit cards, PayPal, or bank transfer. Payments are made through Upwork's escrow system, which transfers the funds to freelancers after a 6-day period.
As of May 2014, Upwork reported $1B in annual billings, 10 million freelancers and 4 million clients worldwide. Freelancers can be hired for jobs on app and software development, engineering and data science, creative services such as graphic design and writing, business and administrative. The company provides voluntary skills tests in various disciplines from English aptitude to specific programming skills, and profiles include a feedback mechanism.
To ensure the freelancers are billing fairly for jobs billed hourly, the platform offers a timesheet application that tracks time and takes screenshots while the freelancer is billing.
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KronoDesk makes its customers save time and effort they used to spend checking separate systems for help desk tickets, support requests and forum posts. Now, they can use the customizable agent dashboard, view all their assigned tickets and monitor incoming forum posts and check for new tickets all from the same screen.
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