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PaySimple

PaySimple Reviews and Cloudswave Rating

  • 70

    Cloudswave Score for PaySimple

    Rating based on 29 Critic Reviews

    21 Favorable reviews
    72 %
    4 Mixed reviews
    14 %
    4 unfavorable reviews
    14 %
  • Great for recurring payments

    Provides an easy update and capture of pci data for recurring payments. Our primary challenge is dealing with expiring and cancelled credit cards used on long-term contracts. PaySimple makes that much easier.

    Pros : strong user interface.

    Cons : nothing comes to mind.

    0 of 0 people found this review helpful

    Awesome Company!

    First off this is a amazing company that I feel that they actually care about their customers unlike some companies. Their customer service team is one of the best teams out there. I have never had a bad experience with paysimple. Using paysimple is quick and easy to learn the other thing that could do Is extend their phone hours but besides that they are a AMAZING company!

    Pros : Great Customer Service Easy to use software Short hold times

    Cons : Short customer service hours

    0 of 0 people found this review helpful

    Great Service!

    I like the user friendly way of the site! It also is fast and cheaper than most competitors! I also love how the staff always check in to make sure that if you need anything they are there for help anytime! They are professional and friendly!

    0 of 0 people found this review helpful
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  • For merchants that have a more traditional brick and mortar type of store where they will be accepting cards in person, there are a number of other providers that we feel offer a better alternative than PaySimple; however for smaller merchants or those that rarely need to accept payment in person and are looking to both accept payments and keep track of their customers PaySimple represents a solid option for their payment processing needs.

    0 of 0 people found this review helpful
  • We have no problems giving PaySimple a high rating or recommending their platform; however, they could improve by working on their transparency issues. But overall, as long as you have thoroughly read and understood the contract and gotten all contract variances in writing, you should expect to have a rewarding experience using PaySimple’s products and services.

    0 of 0 people found this review helpful
  • Overall, PaySimple appears to be a solid performer. PaySimple has a dedicated, toll-free customer support line as well as online support. There are very few complaints filed about the company in the usual online forums.

    0 of 0 people found this review helpful

    Overall, PaySimple appears to be a solid performer. There is a little confusion on whether or not the company locks merchants into a service agreement. PaySimple's website also fails to disclose its downgrade fees along with its Qualified rates quotes. The company can improve its rating in this review by adding more transparency about these issues on its website and preventing future complaints from merchants.

    0 of 0 people found this review helpful
  • Unlike competing vendors, PaySimple makes it easy for businesses to set up recurring billing and manage customer information.
    PaySimple has garnered a reputation as a reliable tool for thousands of small and mid-size business owners. The data that businesses generate through PaySimple helps make smarter business decisions.

    0 of 0 people found this review helpful
  • While there have been some complaints about early account stability (presumably for aggregated accounts rather than dedicated traditional accounts) and some customer service issues, my overall impression of PaySimple is overwhelmingly positive. I will certainly be keeping an ear out for complaint trends, but overall I’m satisfied enough to recommend PaySimple as a viable option for online payments, especially for those who are not tech-savvy and don’t want to deal with complicated coding.

    0 of 0 people found this review helpful
  • If your business needs a payment processing solution, you should look into PaySimple and compare it to other systems that have caught your eye. We are giving PaySimple our Thumbs Up rating, citing ease of use, ease of getting started, and cost.

    0 of 0 people found this review helpful
  • PaySimple focuses on making the process of receiving payment easier on both you and your customers. The customer portal gives your clients the freedom to process their own payments if they choose to, or you have typical payment options and can process them yourself. It allows you to manage customer information and store product and services information as well. However, it does not offer more complicated invoicing options, such as batch invoices and quotes, and you do not have the ability to personalize invoices.

    0 of 0 people found this review helpful
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