Zopim Reviews and Cloudswave Rating

  • 68

    Cloudswave Score for Zopim

    Rating based on 21 Critic Reviews

    19 Favorable reviews
    90 %
    2 Mixed reviews
    10 %
    0 unfavorable reviews
    0 %
  • Zopim is a great service

    I use this for a b2c and b2b auto parts aftermarket part reseller and just got one of my other customers to add it to his brand new app site in the Netherlands. His only comment was no skype integration, but my understanding is that it was a microsoft decision and has nothing to do with zopim. It works on his iphone so he is happy, the auto parts reseller puts it to use on the desktop of one of the customer service guys. The search on the site works well, so most of the people on that site contact us when they cannot find a product. If they cant find it, we probably don't carry it, but as a result we were able to pinpoint what other lines to carry so we can capture the sales.

    Pros : easy to use Easy to integrate Easy to change features and test them out

    Cons : Nothing to add here, am a satisfied customer

    0 of 0 people found this review helpful

    Exactly what's needed

    The Alison Lawson Centre is a small therapy centre in a competative market of dyslexia treatment. Zopim has enabled us to answer visitors questions in real time, which is important in the sense that the therapy we offer is not easily understood at first. Clients can also ask for advice & get instant answers. Instantly getting answers from a therapist, is a big plus in an industry where assessments can cost big bucks.

    Pros : I haven't used any others but chose Zopim because it was highly recommended and also I only needed 1 agent, which I could have for free. A big help as we are pretty small.

    Cons : Wish I could have two conversations at once, which isn't possible on the free version.

    0 of 0 people found this review helpful

    Best Value

    We use the free version of Zopim and have been very pleased with it so far. I do not know of any other chat service that provides the same level of features at a free or affordable price.

    0 of 0 people found this review helpful
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  • Whether you're a large multinational company or a business that operates with only a few individuals, if you're looking to provide personalized customer services to your customers, then Zopim's chat software provides you with a multitude of tools. Real-time features help you understand your customers better, and their support team ensures you’re never too far away from help.

    0 of 0 people found this review helpful
  • Zopim's feature set is very strong and makes it an interesting option for small and medium sized businesses. They are constantly adding new features and are well equipped for mobile devices. Prices are very affordable too. Just start with their free plan to give it a try!



    0 of 0 people found this review helpful
  • Zopim Live Chat is one of the best Live Chat tools available to businesses and freelancers. It'll dramatically increase leads and website conversions and help you build meaningful relationships with live visitors to your site.

    0 of 0 people found this review helpful
  • Zopim is an excellent product with brilliant features and gorgeous interface. It has locked everything under its hood to make it perfect. Various plans are available according to the need. It is priced well and gives full value to your money. Thus, Zopim is one product that is must for every entrepreneur who wants to bolster their presence on web.

    0 of 0 people found this review helpful
  • I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

    0 of 0 people found this review helpful
  • Not only is it easy to setup, Zopim offers slick and modern design chat bars that are available in different colors and themes to match your own website. It requires absolutely no software downloads and integrates with multiple platforms like WordPress, Shopify, Magento, Drupal, and OScommerce.

    0 of 0 people found this review helpful
  • I think those looking for an easy way to add chat capabilities to their website will be pleased with Zopim. Other than the 14 day trial period, they also have a Free Lite account for those that don’t need more than 2 concurrent chats.

    0 of 0 people found this review helpful
  • Zopim is an extremely feature rich, affordable and convenient chat app to use. Ideal for Webmasters who are tracking and operating multiple sites.

    0 of 0 people found this review helpful
  • Zopim would be a great choice for any size of business looking for a live chat support software solution. Although a relatively small company Zopim provides all the features you would expect and more, with new things being added all the time. This is all wrapped in a great looking user interface that can be used from any mobile device, allowing you to deal with high priority calls on the go. With a 99.8% uptime and encrypted conversations as standard, Zopim is also reliable and secure to use too.

    0 of 0 people found this review helpful
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