Software Comparison
Zopim vs LiveHelpNow

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

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Zopim

Live Chat

Free Plan

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LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

    screenshot for LiveHelpNow

    Zopim

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

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    Zopim

    Live Chat
    User review from
    8
    Sean Caruana
    Feb 13, 2016

    When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

    Pros :

    • Free plan available.
    • Cheaper than some competitors.
    • Very easy to integrate.
    • Supports different departments.
    • Works with major browsers.
    • WordPress, Joomla, Shopify and Magento plugins available.
    • Common phrases can be automated.
    • The live chat can be hidden when no agents are online.

    Cons :

    • Some speed issues.
    • Not very customisable.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

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    Zopim

    Live Chat
    100
    Ankur Jain , review of web

    Monday 26 November 2012

    I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

    More about Zopim
    View all the Zopim Critic Reviews
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    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

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    Zopim

    Live Chat

    No critic review available yet for Zopim .

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

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    Zopim Demo Video

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat

    Screenshots

    Typical Customer

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    Zopim

    Live Chat
    • Business
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    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

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    Zopim

    Live Chat
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    LiveHelpNow

    Live Chat

    Supported Languages

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    Zopim

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English

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