Software Comparison
Zopim vs Comm100 Live Chat vs Olark

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Comm100 Live Chat enables you to communicate with your website visitors in real time. Comm100 Live Chat for SMB has all the essential live chat featur... Learn More

Free Trial

Listed in : Live Chat

Olark brings hassle-free live chat to your website to track leads, drive sales, and provide top-tier support. Engage visitors on your website while th... Learn More

Free Trial

Pricing Starting From

screenshot for Zopim

Zopim

Live Chat

Free Plan

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

$ 29
For 1 Month / 1 user(s)

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Olark

Live Chat

$ 17
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

All Team Features Plus

"Powered by" Removal

Department Routing

Performance Reports

Third-Party Integration

MaximumOn Technology

Auto Chat Distribution

In - Depth Reporting

Enterprise Security

Custom Training

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Olark

Live Chat

1 Operator

Chat Ratings

In-browser Chat

Targeted Chat

CRM & Helpdesk Integrations

Customize Your Design

Sophisticated Insights

Offline Messages

Developer API

Cobrowsing

Free Trial Availability

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Zopim

Live Chat
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Comm100 Live Chat

Live Chat
Free Trial Available
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Olark

Live Chat
Free Trial Available

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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Comm100 Live Chat

Live Chat

No favorable user review available yet for Comm100 Live Chat.

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Olark

Live Chat
User review from
9
Corey Turner
Jan 5, 2016

Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

Pros :

  • Livechat increased conversion rate for both us and our clients.
  • Some consumers like to use Livechat over filling out a lead gen form or calling in.
  • So Olark has resulted in more sales overall.

Cons :

  • It logs you out if you are away from the computer and miss a chat.
  • I guess it should be like that, but sometimes do not notice and forget to log back in :)

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
100
Michael Eisenwasser , BuddyBoss

Wednesday 22 January 2014

Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.

More about Comm100 Live Chat
View all the Comm100 Live Chat Critic Reviews
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Olark

Live Chat
100
Chris Cardinal , Htmlist

Thursday 19 January 2012

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

More about Olark
View all the Olark Critic Reviews

Demo Video

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Zopim Demo Video

Live Chat
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Comm100 Live Chat Demo Video

Live Chat
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Olark Demo Video

Live Chat

Typical Customer

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Zopim

Live Chat
  • Business
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Comm100 Live Chat

Live Chat
  • Business
  • Personal Use
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Olark

Live Chat
  • Personal Use

Supported Devices

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Zopim

Live Chat
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Comm100 Live Chat

Live Chat
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Olark

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Olark

Olark

Live Chat
  • English
  • Spanish
  • Portuguese

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