Software Comparison
Zopim vs Comm100 Live Chat vs LiveEngage

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Comm100 Live Chat enables you to communicate with your website visitors in real time. Comm100 Live Chat for SMB has all the essential live chat featur... Learn More

Free Trial

Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More

Pricing Starting From

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Zopim

Live Chat

Free Plan

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Comm100 Live Chat

Live Chat

$ 29
For 1 Month / 1 user(s)

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LiveEngage

Live Chat

No Pricing Available yet.

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

All Team Features Plus

"Powered by" Removal

Department Routing

Performance Reports

Third-Party Integration

MaximumOn Technology

Auto Chat Distribution

In - Depth Reporting

Enterprise Security

Custom Training

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LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • Free Trial Availability

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    Zopim

    Live Chat
    screenshot for LiveEngage

    Comm100 Live Chat

    Live Chat
    Free Trial Available
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    LiveEngage

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

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    Zopim

    Live Chat
    User review from
    8
    Sean Caruana
    Feb 13, 2016

    When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

    Pros :

    • Free plan available.
    • Cheaper than some competitors.
    • Very easy to integrate.
    • Supports different departments.
    • Works with major browsers.
    • WordPress, Joomla, Shopify and Magento plugins available.
    • Common phrases can be automated.
    • The live chat can be hidden when no agents are online.

    Cons :

    • Some speed issues.
    • Not very customisable.

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    Comm100 Live Chat

    Live Chat

    No favorable user review available yet for Comm100 Live Chat.

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    LiveEngage

    Live Chat

    No favorable user review available yet for LiveEngage.

    Most Favorable Critic Review

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    Zopim

    Live Chat
    100
    Ankur Jain , review of web

    Monday 26 November 2012

    I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

    More about Zopim
    View all the Zopim Critic Reviews
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    Comm100 Live Chat

    Live Chat
    100
    Michael Eisenwasser , BuddyBoss

    Wednesday 22 January 2014

    Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.

    More about Comm100 Live Chat
    View all the Comm100 Live Chat Critic Reviews
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    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Most Unfavorable Critic Review

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    Zopim

    Live Chat

    No critic review available yet for Zopim .

    screenshot for Comm100 Live Chat

    Comm100 Live Chat

    Live Chat

    No critic review available yet for Comm100 Live Chat .

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    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Demo Video

    screenshot for Zopim

    Zopim Demo Video

    Live Chat
    screenshot for Comm100 Live Chat

    Comm100 Live Chat Demo Video

    Live Chat
    screenshot for LiveEngage

    LiveEngage Demo Video

    Live Chat

    Screenshots

    screenshot for Comm100 Live Chat

    Comm100 Live Chat

    Live Chat
    Screenshot for Comm100 Live Chat 4 screenshots available

    Typical Customer

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    Zopim

    Live Chat
    • Business
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    Comm100 Live Chat

    Live Chat
    • Business
    • Personal Use
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    LiveEngage

    Live Chat
    • N/A

    Supported Devices

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    Zopim

    Live Chat
    screenshot for Comm100 Live Chat

    Comm100 Live Chat

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat

    Supported Languages

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    Zopim

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Comm100 Live Chat

    Comm100 Live Chat

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • English

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