Software Comparison
Zopim vs Campfire vs Comm100 Live Chat

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to c... Learn More


Listed in : Live Chat

Comm100 Live Chat enables you to communicate with your website visitors in real time. Comm100 Live Chat for SMB has all the essential live chat featur... Learn More

Free Trial

Pricing Starting From

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Zopim

Live Chat

Free Plan

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Campfire

Online Community

Free Plan

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

$ 29
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

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Campfire

Online Community

4 chatters

10 MB of storage

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

All Team Features Plus

"Powered by" Removal

Department Routing

Performance Reports

Third-Party Integration

MaximumOn Technology

Auto Chat Distribution

In - Depth Reporting

Enterprise Security

Custom Training

Free Trial Availability

screenshot for Comm100 Live Chat

Zopim

Live Chat
screenshot for Comm100 Live Chat

Campfire

Online Community
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
Free Trial Available

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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Campfire

Online Community
User review from
9
Maryna Bondarenko
Oct 27, 2015

 When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.

Pros :

  • The chat rooms are password-protected.
  • A lot of third-party extras & add-ons.
  • Funny sounds in chat Web archive for chats and uploaded files.

Cons :

  • The archives are date-based. It takes a lot of clicking to browse them.
  • No individual chat.

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Comm100 Live Chat

Live Chat

No favorable user review available yet for Comm100 Live Chat.

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
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Campfire

Online Community
75
Christian Harris , Business Computing World

Monday 23 November 2009

Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.

More about Campfire
View all the Campfire Critic Reviews
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
100
Michael Eisenwasser , BuddyBoss

Wednesday 22 January 2014

Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.

More about Comm100 Live Chat
View all the Comm100 Live Chat Critic Reviews

Most Unfavorable Critic Review

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Zopim

Live Chat

No critic review available yet for Zopim .

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Campfire

Online Community
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Campfire
View all the Campfire Critic Reviews
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Comm100 Live Chat

Live Chat

No critic review available yet for Comm100 Live Chat .

Demo Video

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Zopim Demo Video

Live Chat
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Campfire Demo Video

Online Community
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Comm100 Live Chat Demo Video

Live Chat

Screenshots

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Campfire

Online Community
Screenshot for Campfire 4 screenshots available
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Comm100 Live Chat

Live Chat
Screenshot for Comm100 Live Chat 4 screenshots available

Typical Customer

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Zopim

Live Chat
  • Business
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Campfire

Online Community
  • Business
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Comm100 Live Chat

Live Chat
  • Business
  • Personal Use

Supported Devices

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Zopim

Live Chat
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Campfire

Online Community
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Campfire

Campfire

Online Community
  • English
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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