Software Comparison
Zendesk vs Kayako vs Vision Helpdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Help Desk and Ticket Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Help Desk and Ticket Management

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk ... Learn More

Pricing Starting From

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Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

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Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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Vision Helpdesk

Help Desk and Ticket Management

$ 10
For 1 Year / 1 user(s)

Available Features

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Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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Vision Helpdesk

Help Desk and Ticket Management

Multi Channel

Satellite Help Desk

Ticket Billing

Blabby

Gamification

Task Management

Help Desk Core Features

Ticket Management

Staff Management

Client Management

Self Service

Workflow

SLA & Escalation

Client Portal

Multi-Language

Reports

Security

Survey

Time Tracking

Asset Management

Incident Management

Problem Management

Change Management

Release Management

Knowledge Base

CMDB

Product Catalog

Supplier Management

Service Catalog

Financial Management

Contract Management

free support and software updates for life

Free Trial Availability

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Zendesk

Help Desk and Ticket Management
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Kayako

Live Chat
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Vision Helpdesk

Help Desk and Ticket Management

Most Favorable User Review

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Zendesk

Help Desk and Ticket Management
User review from
10
Debbie Marshall
Apr 7, 2016

Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

Pros :

  • The help desk is so easy to use for both end users and agents.
  • It is so simple to set up a new organisation, groups, and product types.
  • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
  • From an agent's point of view, it is easy to allocate tickets to members of the support team.
  • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
  • The reporting functionality is excellent allowing us to tailor our own reports.

Cons :

  • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
  • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

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Kayako

Live Chat

No favorable user review available yet for Kayako.

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Vision Helpdesk

Help Desk and Ticket Management

No favorable user review available yet for Vision Helpdesk.

Most Favorable Critic Review

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Zendesk

Help Desk and Ticket Management
100
Anonymous contribution , BlinkList

Tuesday 12 March 2013

Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

More about Zendesk
View all the Zendesk Critic Reviews
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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
75
Jose Maria Delos Santos , Project Management

Thursday 02 January 2014

Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Most Unfavorable Critic Review

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Zendesk

Help Desk and Ticket Management
40
Anton Mamichev , GetApp

Friday 11 December 2015

More about Zendesk
View all the Zendesk Critic Reviews
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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
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Vision Helpdesk

Help Desk and Ticket Management
40
Anonymous contribution , AppAppeal

Thursday 01 September 2011

Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

More about Vision Helpdesk
View all the Vision Helpdesk Critic Reviews

Demo Video

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Zendesk Demo Video

Help Desk and Ticket Management
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Kayako Demo Video

Live Chat
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Vision Helpdesk Demo Video

Help Desk and Ticket Management

Screenshots

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Zendesk

Help Desk and Ticket Management
Screenshot for Zendesk 4 screenshots available
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Vision Helpdesk

Help Desk and Ticket Management
Screenshot for Vision Helpdesk 5 screenshots available

Typical Customer

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Zendesk

Help Desk and Ticket Management
  • Business
  • Personal Use
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Kayako

Live Chat
  • Business
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Vision Helpdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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Zendesk

Help Desk and Ticket Management
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Kayako

Live Chat
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Vision Helpdesk

Help Desk and Ticket Management

Supported Languages

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Zendesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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Vision Helpdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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