Software Comparison
Zendesk vs HelpOnClick

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Listed in : Live Chat

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More


Listed in : Live Chat

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More

Pricing Starting From

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

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HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

Available Features

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management

Multiple ticket forms

Unlimited light agents

Success program

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

Free Trial Availability

screenshot for HelpOnClick

Zendesk

Help Desk and Ticket Management
screenshot for HelpOnClick

HelpOnClick

Live Chat

Most Favorable User Review

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management
User review from
10
Debbie Marshall
Apr 7, 2016

Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

Pros :

  • The help desk is so easy to use for both end users and agents.
  • It is so simple to set up a new organisation, groups, and product types.
  • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
  • From an agent's point of view, it is easy to allocate tickets to members of the support team.
  • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
  • The reporting functionality is excellent allowing us to tailor our own reports.

Cons :

  • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
  • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

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HelpOnClick

Live Chat

No favorable user review available yet for HelpOnClick.

Most Favorable Critic Review

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Zendesk

Help Desk and Ticket Management
100
Anonymous contribution , BlinkList

Tuesday 12 March 2013

Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

More about Zendesk
View all the Zendesk Critic Reviews
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HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews

Most Unfavorable Critic Review

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Zendesk

Help Desk and Ticket Management
40
Anton Mamichev , GetApp

Friday 11 December 2015

More about Zendesk
View all the Zendesk Critic Reviews
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HelpOnClick

Live Chat

No critic review available yet for HelpOnClick .

Demo Video

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Zendesk Demo Video

Help Desk and Ticket Management
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HelpOnClick Demo Video

Live Chat

Screenshots

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Zendesk

Help Desk and Ticket Management
Screenshot for Zendesk 4 screenshots available

Typical Customer

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Zendesk

Help Desk and Ticket Management
  • Business
  • Personal Use
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HelpOnClick

Live Chat
  • Business

Supported Devices

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Zendesk

Help Desk and Ticket Management
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HelpOnClick

Live Chat

Supported Languages

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for HelpOnClick

HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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