Logo for SysAid Service Desk

SysAid Service Desk

Logo for SysAid Service Desk

SysAid Service Desk Coupons, Reviews, Comparisons and Alternatives


About SysAid Service Desk

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor & manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.

  • 77

    Score

    11 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Help Desk
  • Asset Management
  • Change Management
  • Problem Management
  • ITSM ITIL-Based Solution

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Hebrew, Portuguese
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Integrations
SysAid Service Desk integrates with TeamViewer and more than 6 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
77
#12
Domain Authority 77
#7
Alexa Rank 127477
#21
Facebook 85
#4
Twitter 40
#7
Google+ 57
#2
Integration 42
#14
Security 79
#2
Support options 100
#1
Platforms 90
#2
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SysAid Service Desk Demo Video

SysAid Service Desk Screenshots

Plans & Pricing

Basic

Features

  • Incident Management
  • Self-Service Portal
  • In-Ticket Remote Control
  • Process Automation
  • Chat
  • Asset ManagementandDiscovery
  • Mobile Device Management
  • Remote Desktop
  • Reporting
  • IT Benchmarks
  • Mobile Apps

Full

Features

  • Incident Management
  • Self-Service Portal
  • In-Ticket Remote Control
  • Process Automation
  • Chat
  • Asset ManagementandDiscovery
  • Mobile Device Management
  • Remote Desktop
  • Reporting
  • IT Benchmarks
  • Mobile Apps
  • Change Management
  • Problem Management
  • Service Request Management
  • Service Level Management
  • CMDB
  • Advanced Configuration
  • API Integration
  • Increased Multilanguage Support
  • Multicompany Support

Enterprise

Features

  • Incident Management
  • Self-Service Portal
  • In-Ticket Remote Control
  • Process Automation
  • Chat
  • Asset ManagementandDiscovery
  • Mobile Device Management
  • Remote Desktop
  • Reporting
  • IT Benchmarks
  • Mobile Apps
  • Change Management
  • Problem Management
  • Service Request Management
  • Service Level Management
  • CMDB
  • Advanced Configuration
  • API Integration
  • Increased Multilanguage Support
  • Multicompany Support
  • Managed Implementation
  • Professional Services Package
  • VIP Support

Showing 2 out of 3 - View All

SysAid Service Desk Integrations

logo for TeamViewer

TeamViewer

Remote Support

SysAid Service Desk integrates with TeamViewer. TeamViewer provides remote control and online meeting software that is used by billion devices ...
Learn More

logo for Jira

Jira

Project Management

SysAid Service Desk integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
Learn More

View All

Critic Reviews

  • 77

    Cloudswave Score for SysAid Service Desk

    Rating based on 11 Critic Reviews

    9 Favorable reviews
    90 %
    1 Mixed reviews
    10 %
    0 unfavorable reviews
    0 %
  • SysAid Use Cases and Deployment ScopeSysAid was being used in the following manner at my organization: It was an incident management software that helped staff communicate through the logging, processing, managing and reporting of IT issues that impacted customers. Also, it helped the help desk staff, as well as other IT staff to meet ITIL standardized methods such as effectively meeting response times, analyzing issues and documenting solutions and issues as they fit into the company's environment. The software made communication of issues and solutions to the end user and business staff efficient. It was being used throughout the whole organization. It addressed all businesses that integrated technology in it.

    Pros : It effectively made it possible for our help desk staff to professionally communicate technological issues, needs and solutions to the business staff and end users.The SysAid incident management software made it possible to tailor the software to our company's needs and operational processes.It also made it very efficient for staff to find trending issues and develop plans to address them.

    Cons : One of the areas that can be improved is the Knowledge Management module, as far as making it more efficient to locate and search the knowledge base.

  • SysAid is a one of the best help desk software that will definitely help your business grow. SysAid is a help desk software which will help the end user and the IT administrator connect to each other to help resolve issues.

  • SysAid has some good features, but I did not like the User Interface at all. It seemed slow compared to others we demo'd. Also, the Customer Service is located in the middle east, which was a big drawback for us. It was difficult to get in touch.

    Pros : -Good Features -Cheap -Been around for a while

    Cons : -Ugly -Customer Service located in the middle east -Slow

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User Reviews


  • 1 In total

    2
    1
  • User review from

    Tommy Boucher

    5 years ago, we decided to replace our SharePoint ticket system by a professional ticket system. At that point, we were about 100 employees, and were looking for a centralized system for automatic inventory, assets inventory, and tickets. Our budget was quite limited. We evaluated several solutions and started to use the most basic version of SysAid. With the growth of the business, the need becomes more and more important, we added modules, and finally upgraded to the Enterprise version. From version to version, SysAid adds customization, but is very limited, we needed to develop several internal tools, either for display applications according to our needs (Dashboard), the validation of changes in the inventory, or license management. SysAid does everything, but really limited way. Many bug, and very little support. We are evaluating the possibility of replacing it with a more complete and professional product. They have a cloud version, which may be a very good alternative for small business that doesn’t want to maintain a Tomcat server. They have an API, both On-Premise and Cloud, but very limited and a lot of bugs. When you contact the support regarding the API, the answer is always you should go with the Professional Services. I really think that the API is designed for the people to build their own, not for SysAid to do additional revenue. The inventory agent is getting better but used to be pretty hard to maintain, with some CPU spikes, and a lot of bugs. The Mac version wasn’t working, but they did a major update, it’s better. They are depending on the Java version of the Mac anymore. The Windows version is now auto-updating, but we will have some old clients that we need to update manually. The remote control feature is pretty ugly and lags.

    Pros :

    • Centralized system for all needs.
    • Agent for Windows, Mac, and Linux.
    • Cloud or On-Premise.
    • Very cheap.
    • Many customizations in the Enterprise version.

    Cons :

    • The Agent for Mac doesn't work because of Java (They are replacing it).
    • It's working in Tomcat (Java).
    • The API doesn't work (Very limited).
    • Hard to customize.

    • October 26, 2015
View All Alternatives

Alternatives to SysAid Service Desk

SysAid Service Desk

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