Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor & manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.
Pricing options for SysAid Service Desk is not available yet.
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SysAid Service Desk integrates with TeamViewer. TeamViewer provides remote control and online meeting software that is used by billion devices ...
SysAid Service Desk integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
Cloudswave Score for SysAid Service Desk
Rating based on 11 Critic Reviews
Jennifer Kern, on TrustRadius
SysAid Use Cases and Deployment ScopeSysAid was being used in the following manner at my organization: It was an incident management software that helped staff communicate through the logging, processing, managing and reporting of IT issues that impacted customers. Also, it helped the help desk staff, as well as other IT staff to meet ITIL standardized methods such as effectively meeting response times, analyzing issues and documenting solutions and issues as they fit into the company's environment. The software made communication of issues and solutions to the end user and business staff efficient. It was being used throughout the whole organization. It addressed all businesses that integrated technology in it.
Pros : It effectively made it possible for our help desk staff to professionally communicate technological issues, needs and solutions to the business staff and end users.The SysAid incident management software made it possible to tailor the software to our company's needs and operational processes.It also made it very efficient for staff to find trending issues and develop plans to address them.
Cons : One of the areas that can be improved is the Knowledge Management module, as far as making it more efficient to locate and search the knowledge base.
Tony Tee , on The Honest Reviews
SysAid is a one of the best help desk software that will definitely help your business grow. SysAid is a help desk software which will help the end user and the IT administrator connect to each other to help resolve issues.
Brandan Kusser, on GetApp
SysAid has some good features, but I did not like the User Interface at all. It seemed slow compared to others we demo'd. Also, the Customer Service is located in the middle east, which was a big drawback for us. It was difficult to get in touch.
Pros : -Good Features -Cheap -Been around for a while
Cons : -Ugly -Customer Service located in the middle east -Slow
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