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16 Chat Agents Included
$25 USD / additional agent
We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.
When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.
Wednesday 08 January 2014
I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.More about SnapEngage
Monday 23 November 2009
Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.More about Campfire
Wednesday 31 December 1969
SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!More about SnapEngage
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