Software Comparison
SnapEngage vs Campfire vs ClickAndChat vs LiveHelpNow

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Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More


Listed in : Live Chat

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to c... Learn More


Listed in : Live Chat

The ClickAndChat live chat Software application will allow you to chat with your website visitors in real time. In addition, you can see how many peop... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

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Campfire

Online Community

Free Plan

screenshot for ClickAndChat

ClickAndChat

Live Chat

$ 40
For 1 Month / 1 user(s)

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

screenshot for SnapEngage

SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

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Campfire

Online Community

4 chatters

10 MB of storage

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ClickAndChat

Live Chat

50 Chats per month included

$200 per month for each additional site

$100 per month 25 additional chats (optional)

24/7 Live Chat Support team

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

    screenshot for LiveHelpNow

    SnapEngage

    Live Chat
    screenshot for LiveHelpNow

    Campfire

    Online Community
    screenshot for LiveHelpNow

    ClickAndChat

    Live Chat

    No Free Trial Available.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    User review from
    10
    Craig Lahti
    Mar 4, 2016

    We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

    Pros :

    • Price is high, especially when it can be used across multiple sites.
    • Gives great insight into the customer.
    • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

    Cons :

    • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

    screenshot for Campfire

    Campfire

    Online Community
    User review from
    9
    Maryna Bondarenko
    Oct 27, 2015

     When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.

    Pros :

    • The chat rooms are password-protected.
    • A lot of third-party extras & add-ons.
    • Funny sounds in chat Web archive for chats and uploaded files.

    Cons :

    • The archives are date-based. It takes a lot of clicking to browse them.
    • No individual chat.

    screenshot for ClickAndChat

    ClickAndChat

    Live Chat

    No favorable user review available yet for ClickAndChat.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    100
    Dekker Fraser , Flame Design

    Wednesday 08 January 2014

    I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

    More about SnapEngage
    View all the SnapEngage Critic Reviews
    screenshot for Campfire

    Campfire

    Online Community
    75
    Christian Harris , Business Computing World

    Monday 23 November 2009

    Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.

    More about Campfire
    View all the Campfire Critic Reviews
    screenshot for ClickAndChat

    ClickAndChat

    Live Chat
    70
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    ClickAndChat enterprise chat software provides the host environment, operator capabilities, reporting, and tracking and monitoring features and functions you need to manage and implement a successful live chat service.

    More about ClickAndChat
    View all the ClickAndChat Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    40
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

    More about SnapEngage
    View all the SnapEngage Critic Reviews
    screenshot for Campfire

    Campfire

    Online Community
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about Campfire
    View all the Campfire Critic Reviews
    screenshot for ClickAndChat

    ClickAndChat

    Live Chat

    No critic review available yet for ClickAndChat .

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

    screenshot for SnapEngage

    SnapEngage Demo Video

    Live Chat
    screenshot for Campfire

    Campfire Demo Video

    Online Community
    screenshot for ClickAndChat

    ClickAndChat Demo Video

    Live Chat

    No Demo Video Available.

    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat

    Screenshots

    screenshot for Campfire

    Campfire

    Online Community
    Screenshot for Campfire 4 screenshots available

    Typical Customer

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • Business
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    Campfire

    Online Community
    • Business
    screenshot for ClickAndChat

    ClickAndChat

    Live Chat
    • Business
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    screenshot for Campfire

    Campfire

    Online Community
    screenshot for ClickAndChat

    ClickAndChat

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    Supported Languages

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • English
    • Spanish
    • Portuguese
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    Campfire

    Online Community
    • English
    screenshot for ClickAndChat

    ClickAndChat

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English

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