Software Comparison
SmarterTrack vs Casengo

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Listed in : Live Chat

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

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SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

screenshot for Casengo

Casengo

Live Chat

Free Plan

Available Features

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

screenshot for Casengo

Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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SmarterTrack

Help Desk and Ticket Management
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Casengo

Live Chat

Most Favorable Critic Review

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SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Demo Video

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SmarterTrack Demo Video

Help Desk and Ticket Management
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Casengo Demo Video

Live Chat

Screenshots

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SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available

Typical Customer

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SmarterTrack

Help Desk and Ticket Management
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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SmarterTrack

Help Desk and Ticket Management
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Casengo

Live Chat

Supported Languages

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SmarterTrack

Help Desk and Ticket Management
  • English
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Casengo

Live Chat
  • English
  • German
  • Russian

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