Logo for OneDesk Customer Service

OneDesk Customer Service

Logo for OneDesk Customer Service

OneDesk Customer Service Coupons, Reviews, Comparisons and Alternatives

About OneDesk Customer Service

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let customers submit, discuss and vote on their favorite ideas.

Capture, create and assign help desk tickets from one centralized place. Discuss and quickly resolve tickets with your team.

  • 75


    5 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications


Supported languages
English, French
Serviceable Area
Canada,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 41
Alexa Rank 417768
Platforms 90

OneDesk Customer Service Demo Video

OneDesk Customer Service Screenshots

Plans & Pricing

OneDesk Customer Service

for 1 Month / 1 user(s)


  • Allow customers to interact with you directly on your website
  • Provide superior customer support
  • Never overlook another customer email
  • Powerful filtering and sorting
  • Keep track of all your customer-related activities
  • Keep customers updated on their feedback, every step of the way
  • Let customers help themselves and each other
  • DashboardandReports
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Critic Reviews

  • 75

    Cloudswave Score for OneDesk Customer Service

    Rating based on 5 Critic Reviews

    4 Favorable reviews
    80 %
    1 Mixed reviews
    20 %
    0 unfavorable reviews
    0 %
  • Overall, the service worked great and delivers on its promise of facilitating collaboration between employees, customers and partners. It also offers decent social media monitoring and excellent project management capabilities and brings an entire plethora of modern tools for businesses. Don t dive straight in though, as some form of training will be probably required to properly leverage the admittedly impressive capabilities that OneDesk brings to the table.

  • OneDesk is a feature-rich program which can optimize and cut the cost of a company’s product management and customer support, effectively merging the two functions. It can increase employee satisfaction and productivity, thus enhancing the company’s public image and increasing its profits. The program is an essential tool when it comes to controlling multiple-team projects and quickly addressing urgent problems.

  • One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

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User Reviews

View All Alternatives

Alternatives to OneDesk Customer Service

OneDesk Customer Service

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