OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let customers submit, discuss and vote on their favorite ideas.
Capture, create and assign help desk tickets from one centralized place. Discuss and quickly resolve tickets with your team.
Cloudswave Score for OneDesk Customer Service
Rating based on 5 Critic Reviews
Paul Mah, on Enterprise Apps Today
Overall, the service worked great and delivers on its promise of facilitating collaboration between employees, customers and partners. It also offers decent social media monitoring and excellent project management capabilities and brings an entire plethora of modern tools for businesses. Don t dive straight in though, as some form of training will be probably required to properly leverage the admittedly impressive capabilities that OneDesk brings to the table.
Ozio Media, on Project Management
OneDesk is a feature-rich program which can optimize and cut the cost of a company’s product management and customer support, effectively merging the two functions. It can increase employee satisfaction and productivity, thus enhancing the company’s public image and increasing its profits. The program is an essential tool when it comes to controlling multiple-team projects and quickly addressing urgent problems.
Jim Brown, on Tech Clarity
One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.
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