Software Comparison
Olark vs Kayako vs LiveHelpNow vs Velaro

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Listed in : Live Chat

Olark brings hassle-free live chat to your website to track leads, drive sales, and provide top-tier support. Engage visitors on your website while th... Learn More

Free Trial

Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More

Pricing Starting From

screenshot for Olark

Olark

Live Chat

$ 17
For 1 Month / 1 user(s)

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for Velaro

Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

screenshot for Olark

Olark

Live Chat

1 Operator

Chat Ratings

In-browser Chat

Targeted Chat

CRM & Helpdesk Integrations

Customize Your Design

Sophisticated Insights

Offline Messages

Developer API

Cobrowsing

screenshot for Kayako

Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for Velaro

    Velaro

    Live Chat

    Click-to-Chat

    Simple Quick-Start Wizard

    Pre & Post Chat Surveys

    Basic Branding & Customization

    Dept & Skills Based Routing

    Customizable Buttons & Chat Windows

    Push-Page & Agent-to-Visitor File Advanced Branding & Templating

    Co-Navigate Website with Visitors

    Transfer

    Standard Reporting

    Comprehensive Survey Reporting

    Multi-Step Conversion Tracking

    Comprehensive Survey Reporting

    Google Analytics

    NetApplications/HitsLink

    AspDotNetStorefront

    Third Party Application Integration

    Transaction Tracking

    Real-time Alerts & Notifications

    Advanced Proactive Chat Invitations

    Customer Segmentation

    Content Targeting

    Google Translate

    Salesforce.com

    Netsuite.com

    Microsoft Dynamics

    Sugar CRM

    Zendesk

    GetSatisfaction

    Real-time Visitor Page Navigation History

    Advanced Geo-targeting

    Search Engine & Keyword Reporting

    View Previous Chats & Survey Submissions

    Advanced Off-line Visitor Reporting

    56-bit SSL Security

    Role Based Security

    IP Address Blocking

    Customer Support Access

    Customized Training

    Success Manager Access

    Free Trial Availability

    screenshot for Velaro

    Olark

    Live Chat
    Free Trial Available
    screenshot for Velaro

    Kayako

    Live Chat
    screenshot for Velaro

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for Velaro

    Velaro

    Live Chat

    Most Favorable User Review

    screenshot for Olark

    Olark

    Live Chat
    User review from
    9
    Corey Turner
    Jan 5, 2016

    Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

    Pros :

    • Livechat increased conversion rate for both us and our clients.
    • Some consumers like to use Livechat over filling out a lead gen form or calling in.
    • So Olark has resulted in more sales overall.

    Cons :

    • It logs you out if you are away from the computer and miss a chat.
    • I guess it should be like that, but sometimes do not notice and forget to log back in :)

    screenshot for Kayako

    Kayako

    Live Chat

    No favorable user review available yet for Kayako.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    screenshot for Velaro

    Velaro

    Live Chat

    No favorable user review available yet for Velaro.

    Most Favorable Critic Review

    screenshot for Olark

    Olark

    Live Chat
    100
    Chris Cardinal , Htmlist

    Thursday 19 January 2012

    Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

    More about Olark
    View all the Olark Critic Reviews
    screenshot for Kayako

    Kayako

    Live Chat
    75
    Anonymous contribution , helpdeskindex

    Wednesday 31 December 1969

    This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Velaro

    Velaro

    Live Chat
    75
    Anonymous contribution , The Review Jury

    Wednesday 31 December 1969

    Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

    More about Velaro
    View all the Velaro Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Olark

    Olark

    Live Chat

    No critic review available yet for Olark .

    screenshot for Kayako

    Kayako

    Live Chat
    40
    Marie McCourt , TrustRadius

    Wednesday 03 June 2015

    Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Velaro

    Velaro

    Live Chat

    No critic review available yet for Velaro .

    Demo Video

    screenshot for Olark

    Olark Demo Video

    Live Chat
    screenshot for Kayako

    Kayako Demo Video

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for Velaro

    Velaro Demo Video

    Live Chat

    Typical Customer

    screenshot for Olark

    Olark

    Live Chat
    • Personal Use
    screenshot for Kayako

    Kayako

    Live Chat
    • Business
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • N/A
    screenshot for Velaro

    Velaro

    Live Chat
    • Business

    Supported Devices

    screenshot for Olark

    Olark

    Live Chat
    screenshot for Kayako

    Kayako

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for Velaro

    Velaro

    Live Chat

    Supported Languages

    screenshot for Olark

    Olark

    Live Chat
    • English
    • Spanish
    • Portuguese
    screenshot for Kayako

    Kayako

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Portuguese
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for Velaro

    Velaro

    Live Chat
    • English

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