Software Comparison
LiveEngage vs SnapEngage

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Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

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LiveEngage

Live Chat

No Pricing Available yet.

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for LiveEngage

LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • screenshot for SnapEngage

    SnapEngage

    Live Chat

    16 Chat Agents Included 

    $25 USD / additional agent

    Premium Integrations

    Full Customization

    White label

    HIPAA compliance

    Priority tiers

    Multiple admins

    Priority support

    Agent training

    Free Trial Availability

    screenshot for SnapEngage

    LiveEngage

    Live Chat

    No Free Trial Available.

    screenshot for SnapEngage

    SnapEngage

    Live Chat

    Most Favorable User Review

    screenshot for LiveEngage

    LiveEngage

    Live Chat

    No favorable user review available yet for LiveEngage.

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    User review from
    10
    Craig Lahti
    Mar 4, 2016

    We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

    Pros :

    • Price is high, especially when it can be used across multiple sites.
    • Gives great insight into the customer.
    • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

    Cons :

    • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

    Most Favorable Critic Review

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    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews
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    SnapEngage

    Live Chat
    100
    Dekker Fraser , Flame Design

    Wednesday 08 January 2014

    I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Most Unfavorable Critic Review

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    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    40
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Demo Video

    screenshot for LiveEngage

    LiveEngage Demo Video

    Live Chat
    screenshot for SnapEngage

    SnapEngage Demo Video

    Live Chat

    Screenshots

    Typical Customer

    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • N/A
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    SnapEngage

    Live Chat
    • Business

    Supported Devices

    screenshot for LiveEngage

    LiveEngage

    Live Chat
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    SnapEngage

    Live Chat

    Supported Languages

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    LiveEngage

    Live Chat
    • English
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • English
    • Spanish
    • Portuguese

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