Software Comparison
Live2Support vs AliveChat

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Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

WebsiteAlive is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile... Learn More

Pricing Starting From

screenshot for Live2Support

Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

screenshot for AliveChat

AliveChat

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

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AliveChat

Live Chat

Operators Included: 2

Additional Operators: $29.95/mo

Mobile Chat

Customization

Operator Reporting Suite

Visitor Tracking & Invitations

Chat Transcripts

Admin Rights

Chat Sharing

Product Support

Free Trial Availability

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Live2Support

Live Chat
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AliveChat

Live Chat

Most Favorable User Review

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Live2Support

Live Chat
User review from
10
zara imani
Jul 21, 2015

Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

Pros :

Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

Cons :

Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

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AliveChat

Live Chat

No favorable user review available yet for AliveChat.

Most Favorable Critic Review

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Live2Support

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

More about Live2Support
View all the Live2Support Critic Reviews
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AliveChat

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

"The good thing about the AliveChat system is that there is no software to install or server to configure. You can take your pick from one of the feature-rich packages that they offer. There's a free trial option that you can take advantage of so that you can check whether the system will fit your customer support needs. The only downside to using the AliveChat is the quite substantial monthly fees and one-time setup fee that you need to pay. All in all, the AliveChat is a worthwhile investment for medium-scale to large-scale businesses who want to have an effective live chat customer or technical support system."

More about AliveChat
View all the AliveChat Critic Reviews

Most Unfavorable Critic Review

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Live2Support

Live Chat
40
Robert Brandl , ChattoolTester

Friday 31 May 2013

It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

More about Live2Support
View all the Live2Support Critic Reviews
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AliveChat

Live Chat

No critic review available yet for AliveChat .

Demo Video

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Live2Support Demo Video

Live Chat
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AliveChat Demo Video

Live Chat

Screenshots

Typical Customer

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Live2Support

Live Chat
  • Business
  • Personal Use
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AliveChat

Live Chat
  • Business
  • Personal Use

Supported Devices

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Live2Support

Live Chat
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AliveChat

Live Chat

Supported Languages

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Live2Support

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Arabic
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AliveChat

Live Chat
  • English

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