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Roll out live chat straight away
Real-time visitor monitoring
Voice and click-to-call
Control your online status
Be available for live sales engagements
Customer and partner messaging
Text, audio and video messaging
See web page customer is on
See the customer's browser and OS
See the referring URL
Watch what pages the customer visits
IP Geolocate and map your customer
Audible and visual message alerts
View and keyword search logs
Research performance analytics
Rotating list of available agents
Available agent menu / directory
Timer-based proactive pop-ups
create your own custom button
And Many More.
Wednesday 31 December 1969
This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.More about Kayako
Monday 29 October 2012
WorkFace is an excellent solution for businesses that want to put a friendly face on an online support team. The application helps close the gap that is sometimes felt by customers trying to get answers for products and services on the web.More about Engage
Wednesday 03 June 2015
Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.More about Kayako
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