Software Comparison
Kayako vs SnapEngage vs Velaro

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Listed in : Live Chat

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More


Listed in : Live Chat

Velaro is the largest independently owned live chat provider in the industry. For over a decade. the company has helped improve the performance of com... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

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SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

screenshot for Velaro

Velaro

Live Chat

$ 29.95
For 1 Month / 1 user(s)

Available Features

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Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

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Velaro

Live Chat

Click-to-Chat

Simple Quick-Start Wizard

Pre & Post Chat Surveys

Basic Branding & Customization

Dept & Skills Based Routing

Customizable Buttons & Chat Windows

Push-Page & Agent-to-Visitor File Advanced Branding & Templating

Co-Navigate Website with Visitors

Transfer

Standard Reporting

Comprehensive Survey Reporting

Multi-Step Conversion Tracking

Comprehensive Survey Reporting

Google Analytics

NetApplications/HitsLink

AspDotNetStorefront

Third Party Application Integration

Transaction Tracking

Real-time Alerts & Notifications

Advanced Proactive Chat Invitations

Customer Segmentation

Content Targeting

Google Translate

Salesforce.com

Netsuite.com

Microsoft Dynamics

Sugar CRM

Zendesk

GetSatisfaction

Real-time Visitor Page Navigation History

Advanced Geo-targeting

Search Engine & Keyword Reporting

View Previous Chats & Survey Submissions

Advanced Off-line Visitor Reporting

56-bit SSL Security

Role Based Security

IP Address Blocking

Customer Support Access

Customized Training

Success Manager Access

Free Trial Availability

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Kayako

Live Chat
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SnapEngage

Live Chat
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Velaro

Live Chat

Most Favorable User Review

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Kayako

Live Chat

No favorable user review available yet for Kayako.

screenshot for SnapEngage

SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

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Velaro

Live Chat

No favorable user review available yet for Velaro.

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
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SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews
screenshot for Velaro

Velaro

Live Chat
75
Anonymous contribution , The Review Jury

Wednesday 31 December 1969

Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.

More about Velaro
View all the Velaro Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
screenshot for SnapEngage

SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews
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Velaro

Live Chat

No critic review available yet for Velaro .

Demo Video

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Kayako Demo Video

Live Chat
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SnapEngage Demo Video

Live Chat
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Velaro Demo Video

Live Chat

Typical Customer

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Kayako

Live Chat
  • Business
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SnapEngage

Live Chat
  • Business
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Velaro

Live Chat
  • Business

Supported Devices

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Kayako

Live Chat
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SnapEngage

Live Chat
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Velaro

Live Chat

Supported Languages

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Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese
screenshot for Velaro

Velaro

Live Chat
  • English

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