Software Comparison
Kayako vs OneDesk Customer Service

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : Help Desk and Ticket Management

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

Available Features

screenshot for Kayako

Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Allow customers to interact with you directly on your website

Provide superior customer support

Never overlook another customer email

Powerful filtering and sorting

Keep track of all your customer-related activities

Keep customers updated on their feedback, every step of the way

Let customers help themselves and each other

Dashboard & Reports

Free Trial Availability

screenshot for OneDesk Customer Service

Kayako

Live Chat
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Most Favorable Critic Review

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Kayako

Live Chat
75
Anonymous contribution , helpdeskindex

Wednesday 31 December 1969

This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

More about Kayako
View all the Kayako Critic Reviews
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
100
Jim Brown , Tech Clarity

Wednesday 21 March 2012

One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

More about OneDesk Customer Service
View all the OneDesk Customer Service Critic Reviews

Most Unfavorable Critic Review

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Kayako

Live Chat
40
Marie McCourt , TrustRadius

Wednesday 03 June 2015

Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

More about Kayako
View all the Kayako Critic Reviews
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

No critic review available yet for OneDesk Customer Service .

Demo Video

screenshot for Kayako

Kayako Demo Video

Live Chat
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OneDesk Customer Service Demo Video

Help Desk and Ticket Management

Screenshots

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
Screenshot for OneDesk Customer Service 4 screenshots available

Typical Customer

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Kayako

Live Chat
  • Business
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OneDesk Customer Service

Help Desk and Ticket Management
  • Business

Supported Devices

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Kayako

Live Chat
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Supported Languages

screenshot for Kayako

Kayako

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
  • English
  • French

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