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Roll out live chat straight away
Real-time visitor monitoring
Voice and click-to-call
Allow customers to interact with you directly on your website
Provide superior customer support
Never overlook another customer email
Powerful filtering and sorting
Keep track of all your customer-related activities
Keep customers updated on their feedback, every step of the way
Let customers help themselves and each other
Dashboard & Reports
Wednesday 31 December 1969
This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.More about Kayako
Wednesday 21 March 2012
One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.More about OneDesk Customer Service
Wednesday 03 June 2015
Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions.More about Kayako
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