Software Comparison
Kayako vs LiveHelpNow vs Loc8 vs Samanage

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Listed in : IT Management

We build web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, wo... Learn More


Listed in : IT Management

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : IT Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Pricing Starting From

screenshot for Kayako

Kayako

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for Loc8

Loc8

Asset Management

No Pricing Available yet.

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

Available Features

screenshot for Kayako

Kayako

Live Chat

Roll out live chat straight away

Real-time visitor monitoring

Voice and click-to-call

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LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for Loc8

    Loc8

    Asset Management
    • Dashboard

    A real-time view of your business with configurable pods to access any information at just a glance.

    • Assets

    A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

    • Field Service
    screenshot for Samanage

    Samanage

    IT Management

    Service Desk

    Ticket Management

    Service Catalog

    Self-Service Portal

    Problem Management

    Change Management

    Knowledge Base

    Auto-assignment

    Email Integration

    Reports

    API

    SLA

    Google apps integration

    Mobile access

    Free Trial Availability

    screenshot for Samanage

    Kayako

    Live Chat
    screenshot for Samanage

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for Samanage

    Loc8

    Asset Management
    screenshot for Samanage

    Samanage

    IT Management
    Free Trial Available

    Most Favorable Critic Review

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    Kayako

    Live Chat
    75
    Anonymous contribution , helpdeskindex

    Wednesday 31 December 1969

    This is a very intuitive, user-friendly program, both from the front and the backend. Customers will find it easy to navigate when submitting help tickets, searching your knowledge base, following along with troubleshooting guidelines and contacting your live help. Your representatives will find that its straightforward interface makes real time visitor monitoring, ticket and email management, knowledgebase creation and administration and news publishing all quick and convenient. They will also find its calendar, contact and task integration sharing indispensable.

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Loc8

    Loc8

    Asset Management
    100
    GetApp , Business 2 Community

    Wednesday 15 October 2014

    Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

    More about Loc8
    View all the Loc8 Critic Reviews
    screenshot for Samanage

    Samanage

    IT Management
    100
    Erik Blum , ITSMdaily

    Sunday 08 February 2015

    I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

    More about Samanage
    View all the Samanage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Kayako

    Kayako

    Live Chat
    40
    Marie McCourt , TrustRadius

    Wednesday 03 June 2015

    Kayako Use Cases and Deployment ScopeAt StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be used for wholesale questions. 

    More about Kayako
    View all the Kayako Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
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    Loc8

    Asset Management

    No critic review available yet for Loc8 .

    screenshot for Samanage

    Samanage

    IT Management

    No critic review available yet for Samanage .

    Demo Video

    screenshot for Kayako

    Kayako Demo Video

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for Loc8

    Loc8 Demo Video

    Asset Management

    No Demo Video Available.

    screenshot for Samanage

    Samanage Demo Video

    IT Management

    Typical Customer

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    Kayako

    Live Chat
    • Business
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    LiveHelpNow

    Live Chat
    • N/A
    screenshot for Loc8

    Loc8

    Asset Management
    • N/A
    screenshot for Samanage

    Samanage

    IT Management
    • Business

    Supported Devices

    screenshot for Kayako

    Kayako

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for Loc8

    Loc8

    Asset Management
    screenshot for Samanage

    Samanage

    IT Management

    Supported Languages

    screenshot for Kayako

    Kayako

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Portuguese
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for Loc8

    Loc8

    Asset Management
    • English
    • French
    • Spanish
    • German
    • Polish
    • Norwegian
    • Swedish
    screenshot for Samanage

    Samanage

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    • All languages

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