Software Comparison
IssueBurner vs Casengo

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Listed in : Live Chat

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Casengo

Casengo

Live Chat

Free Plan

Available Features

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
screenshot for Casengo

Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

screenshot for Casengo

IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

screenshot for Casengo

Casengo

Live Chat

Most Favorable Critic Review

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
75
Simon Mackie , Gigaom

Thursday 04 November 2010

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

More about IssueBurner
View all the IssueBurner Critic Reviews
screenshot for Casengo

Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Demo Video

screenshot for IssueBurner

IssueBurner Demo Video

Help Desk and Ticket Management
screenshot for Casengo

Casengo Demo Video

Live Chat

Screenshots

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
Screenshot for IssueBurner 4 screenshots available

Typical Customer

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
  • N/A
screenshot for Casengo

Casengo

Live Chat
  • Business

Supported Devices

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
screenshot for Casengo

Casengo

Live Chat

Supported Languages

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
  • English
screenshot for Casengo

Casengo

Live Chat
  • English
  • German
  • Russian

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