Software Comparison
IssueBurner vs AJ Help Desk vs Salesforce Service Cloud vs Symform

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Listed in : Backup management

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More


Listed in : Backup management

AJ Help Desk presents feature-rich white label Services for any one who would like to become mainstream without making huge investments in backbone op... Learn More


Listed in : Backup management

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : Backup management

Symform develops cost effective solutions to large scale distributed data management problems.The Symform Cooperative Storage Cloud is a solution that... Learn More

Pricing Starting From

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

$ 399
Single payment / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

screenshot for Symform

Symform

Backup management

Free Plan

Available Features

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

License

Change Logo

Video File Upload Option

Template Design Modification

Template Integration

Payment Gateway Integration

Changing Menus

RSS Feed

Google Ads

Tell a Friend

Unlimited Postings

Live Chat Option

Ticketing System Option

PDF File Upload Option

Forum

Language Translation

Technical Support:  15 Days

Mail support

Ticket

Live Chat

Voice support

Software Customization

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

screenshot for Symform

Symform

Backup management

1 TB

Backup All Your Files

Synchronize Devices

Free Trial Availability

screenshot for Symform

IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

screenshot for Symform

AJ Help Desk

Help Desk and Ticket Management

No Free Trial Available.

screenshot for Symform

Salesforce Service Cloud

CRM
screenshot for Symform

Symform

Backup management

No Free Trial Available.

Most Favorable User Review

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No favorable user review available yet for IssueBurner.

screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

No favorable user review available yet for AJ Help Desk.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

screenshot for Symform

Symform

Backup management

No favorable user review available yet for Symform.

Most Favorable Critic Review

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
75
Simon Mackie , Gigaom

Thursday 04 November 2010

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

More about IssueBurner
View all the IssueBurner Critic Reviews
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management
100
Anonymous contribution , GetApp

Saturday 25 May 2013

AJ HelpDesk is indeed a great tool for all the support solutionsandit easy to manage.

More about AJ Help Desk
View all the AJ Help Desk Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
screenshot for Symform

Symform

Backup management
75
Heather Clancy , ZDNet

Monday 26 December 2011

For businesses that are seeking to create a redundant set of data for backup and disaster recovery purposes, and that have a significant amount of local storage that they aren't using, the service might make sense.

More about Symform
View all the Symform Critic Reviews

Demo Video

screenshot for IssueBurner

IssueBurner Demo Video

Help Desk and Ticket Management
screenshot for AJ Help Desk

AJ Help Desk Demo Video

Help Desk and Ticket Management

No Demo Video Available.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud Demo Video

CRM
screenshot for Symform

Symform Demo Video

Backup management

Screenshots

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
Screenshot for IssueBurner 4 screenshots available
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management
Screenshot for AJ Help Desk 4 screenshots available
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available
screenshot for Symform

Symform

Backup management
Screenshot for Symform 4 screenshots available

Typical Customer

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IssueBurner

Help Desk and Ticket Management
  • N/A
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AJ Help Desk

Help Desk and Ticket Management
  • Business
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • Business
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Symform

Backup management
  • Business
  • Personal Use

Supported Devices

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IssueBurner

Help Desk and Ticket Management
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AJ Help Desk

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
screenshot for Symform

Symform

Backup management

Supported Languages

screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management
  • English
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management
  • English
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
screenshot for Symform

Symform

Backup management
  • English

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