Software Comparison
Help Scout vs Freshdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More


Listed in : Help Desk and Ticket Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Pricing Starting From

screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

Free Plan

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

Free Plan

Available Features

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Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

Free Trial Availability

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Help Scout

Help Desk and Ticket Management
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Freshdesk

Help Desk and Ticket Management
Free Trial Available

Most Favorable Critic Review

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Help Scout

Help Desk and Ticket Management
100
Brad McCarty , The Next Web

Monday 15 April 2013

I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

More about Help Scout
View all the Help Scout Critic Reviews
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Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews

Most Unfavorable Critic Review

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Help Scout

Help Desk and Ticket Management
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Help Scout
View all the Help Scout Critic Reviews
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Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews

Demo Video

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Help Scout Demo Video

Help Desk and Ticket Management
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Freshdesk Demo Video

Help Desk and Ticket Management

Screenshots

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Help Scout

Help Desk and Ticket Management
Screenshot for Help Scout 4 screenshots available
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Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available

Typical Customer

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Help Scout

Help Desk and Ticket Management
  • Business
  • Personal Use
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Freshdesk

Help Desk and Ticket Management
  • Business

Supported Devices

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Help Scout

Help Desk and Ticket Management
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Freshdesk

Help Desk and Ticket Management

Supported Languages

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Help Scout

Help Desk and Ticket Management
  • English
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Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish

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