Software Comparison
Help Scout vs Nicereply

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Listed in : Help Desk and Ticket Management

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More


Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More

Pricing Starting From

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Help Scout

Help Desk and Ticket Management

Free Plan

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Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

Available Features

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Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

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Nicereply

Help Desk and Ticket Management

75 Agents

Free Trial Availability

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Help Scout

Help Desk and Ticket Management
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Nicereply

Help Desk and Ticket Management

Most Favorable Critic Review

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Help Scout

Help Desk and Ticket Management
100
Brad McCarty , The Next Web

Monday 15 April 2013

I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

More about Help Scout
View all the Help Scout Critic Reviews
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Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews

Most Unfavorable Critic Review

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Help Scout

Help Desk and Ticket Management
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Help Scout
View all the Help Scout Critic Reviews
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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews

Demo Video

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Help Scout Demo Video

Help Desk and Ticket Management
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Nicereply Demo Video

Help Desk and Ticket Management

Screenshots

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Help Scout

Help Desk and Ticket Management
Screenshot for Help Scout 4 screenshots available
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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available

Typical Customer

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Help Scout

Help Desk and Ticket Management
  • Business
  • Personal Use
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Nicereply

Help Desk and Ticket Management
  • Business

Supported Devices

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Help Scout

Help Desk and Ticket Management
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Nicereply

Help Desk and Ticket Management

Supported Languages

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Help Scout

Help Desk and Ticket Management
  • English
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Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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