Software Comparison
Help Scout vs Casengo

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Listed in : Live Chat

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

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Help Scout

Help Desk and Ticket Management

Free Plan

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Casengo

Live Chat

Free Plan

Available Features

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Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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Help Scout

Help Desk and Ticket Management
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Casengo

Live Chat

Most Favorable Critic Review

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Help Scout

Help Desk and Ticket Management
100
Brad McCarty , The Next Web

Monday 15 April 2013

I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

More about Help Scout
View all the Help Scout Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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Help Scout

Help Desk and Ticket Management
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Help Scout
View all the Help Scout Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

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Help Scout Demo Video

Help Desk and Ticket Management
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Casengo Demo Video

Live Chat

Screenshots

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Help Scout

Help Desk and Ticket Management
Screenshot for Help Scout 4 screenshots available

Typical Customer

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Help Scout

Help Desk and Ticket Management
  • Business
  • Personal Use
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Casengo

Live Chat
  • Business

Supported Devices

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Help Scout

Help Desk and Ticket Management
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Casengo

Live Chat

Supported Languages

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Help Scout

Help Desk and Ticket Management
  • English
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Casengo

Live Chat
  • English
  • German
  • Russian

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