Software Comparison
UserVoice vs Help Scout vs ManageEngine SupportCenter Plus vs Zendesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : Help Desk and Ticket Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Help Desk and Ticket Management

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More


Listed in : Help Desk and Ticket Management

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More


Listed in : Help Desk and Ticket Management

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fas... Learn More

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

Free Plan

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Zendesk

Zendesk

Help Desk and Ticket Management

$ 2
For 1 Month / 1 user(s)

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management

    Multiple ticket forms

    Unlimited light agents

    Success program

    Free Trial Availability

    screenshot for Zendesk

    UserVoice

    Help Desk and Ticket Management
    screenshot for Zendesk

    Help Scout

    Help Desk and Ticket Management
    screenshot for Zendesk

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management

    Most Favorable User Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    User review from
    9
    anchal jain
    Oct 22, 2015

    UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

    Pros :

    • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
    • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
    • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
    • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
    • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
    • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

    Cons :

    • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
    • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
    • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management

    No favorable user review available yet for Help Scout.

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No favorable user review available yet for ManageEngine SupportCenter Plus .

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    User review from
    10
    Debbie Marshall
    Apr 7, 2016

    Zendesk is an excellent customer service desk that allows agents and end users to interact in a safe secure environment. I've been using this tool for the last 5 years and feel this is the best tool on the market. The software allows me to create reports for any of my departments I need to feedback too.andnbsp; You can also create micros (quick responses and allocations to aid the support team).Zendesk does have apps that allow you to personalise your own desk to help the agents resolve issues asap. The front end of the site is also good, and our end users find it very easy to find solutions, we also try and record videos to help people understand the functionality. You can keep track of your SLA agreements with your customers. However, this is not on the lowest package. We have also added our working hours, so our end users know when we will be responding to tickets.

    Pros :

    • The help desk is so easy to use for both end users and agents.
    • It is so simple to set up a new organisation, groups, and product types.
    • Our end users find using the site very simple, they like the fact that they can verify the status of their tickets at any time.
    • From an agent's point of view, it is easy to allocate tickets to members of the support team.
    • We have set up macros for out of hours etc., which allows our customers to know when we are around and looking into their issues.
    • The reporting functionality is excellent allowing us to tailor our own reports.

    Cons :

    • Currently, we are unable to integrate with our CRM as there is not currently a free api to link the 2 software platforms.
    • We are also on the middle price plan and don't want to pay any more to have certain features that are only available on the top level plans.

    Most Favorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    75
    Chase Clemons , supportops

    Monday 10 June 2013

    When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    100
    Brad McCarty , The Next Web

    Monday 15 April 2013

    I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

    More about Help Scout
    View all the Help Scout Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews
    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    100
    Anonymous contribution , BlinkList

    Tuesday 12 March 2013

    Zendesk is an excellent choice for your knowledgebase and helpdesk needs. If you’re a large company with multiple brands, Zendesk has tools to manage that level of complexity. If you’re a small startup company, you can get a tool that supports global multi-nationals with multiple brands and easily use it to look just as professional and customer oriented as larger competitors.

    More about Zendesk
    View all the Zendesk Critic Reviews

    Most Unfavorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    40
    Jessica Yazbek , GetApp

    Monday 16 March 2015

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about Help Scout
    View all the Help Scout Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No critic review available yet for ManageEngine SupportCenter Plus .

    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    40
    Anton Mamichev , GetApp

    Friday 11 December 2015

    More about Zendesk
    View all the Zendesk Critic Reviews

    Demo Video

    screenshot for UserVoice

    UserVoice Demo Video

    Help Desk and Ticket Management
    screenshot for Help Scout

    Help Scout Demo Video

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management
    screenshot for Zendesk

    Zendesk Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    Screenshot for UserVoice 6 screenshots available
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    Screenshot for Help Scout 4 screenshots available
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available
    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    Screenshot for Zendesk 4 screenshots available

    Typical Customer

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • Business
    • Personal Use
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    • Business
    • Personal Use
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A
    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    • Business
    • Personal Use

    Supported Devices

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management

    Supported Languages

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    • English
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish
    screenshot for Zendesk

    Zendesk

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish

    Free Download: Help Desk and Ticket Management Software Pricing Guide

    Enter your email and press continue to start downloading.

    Detailed comparison of the 10 best Help Desk and Ticket Management software!

    One last step to begin your download:

    Complete this brief form and we'll email you the PDF document.

    Thank you for downloading the white paper..

    The white paper has been sent to your email. You can also download it right now from this URL: