Software Comparison
Freshdesk vs Casengo

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Listed in : Live Chat

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

Free Plan

screenshot for Casengo

Casengo

Live Chat

Free Plan

Available Features

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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Freshdesk

Help Desk and Ticket Management
Free Trial Available
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Casengo

Live Chat

Most Favorable Critic Review

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Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

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Freshdesk Demo Video

Help Desk and Ticket Management
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Casengo Demo Video

Live Chat

Screenshots

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Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available

Typical Customer

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Freshdesk

Help Desk and Ticket Management
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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Freshdesk

Help Desk and Ticket Management
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Casengo

Live Chat

Supported Languages

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Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
screenshot for Casengo

Casengo

Live Chat
  • English
  • German
  • Russian

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