Software Comparison
Nicereply vs OneDesk Customer Service

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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More

Pricing Starting From

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Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Allow customers to interact with you directly on your website

Provide superior customer support

Never overlook another customer email

Powerful filtering and sorting

Keep track of all your customer-related activities

Keep customers updated on their feedback, every step of the way

Let customers help themselves and each other

Dashboard & Reports

Free Trial Availability

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Nicereply

Help Desk and Ticket Management
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OneDesk Customer Service

Help Desk and Ticket Management

Most Favorable Critic Review

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
100
Jim Brown , Tech Clarity

Wednesday 21 March 2012

One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

More about OneDesk Customer Service
View all the OneDesk Customer Service Critic Reviews

Most Unfavorable Critic Review

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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews
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OneDesk Customer Service

Help Desk and Ticket Management

No critic review available yet for OneDesk Customer Service .

Demo Video

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Nicereply Demo Video

Help Desk and Ticket Management
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OneDesk Customer Service Demo Video

Help Desk and Ticket Management

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available
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OneDesk Customer Service

Help Desk and Ticket Management
Screenshot for OneDesk Customer Service 4 screenshots available

Typical Customer

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Nicereply

Help Desk and Ticket Management
  • Business
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OneDesk Customer Service

Help Desk and Ticket Management
  • Business

Supported Devices

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Nicereply

Help Desk and Ticket Management
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OneDesk Customer Service

Help Desk and Ticket Management

Supported Languages

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
  • English
  • French

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