Software Comparison
Nicereply vs ManageEngine SupportCenter Plus

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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More

Pricing Starting From

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • Free Trial Availability

    screenshot for ManageEngine SupportCenter Plus

    Nicereply

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    Most Favorable Critic Review

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    100
    Anonymous contribution , Dreamcss

    Wednesday 31 December 1969

    Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    50
    Anonymous contribution , Start2Cloud

    Wednesday 31 December 1969

    Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No critic review available yet for ManageEngine SupportCenter Plus .

    Demo Video

    screenshot for Nicereply

    Nicereply Demo Video

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    Screenshot for Nicereply 3 screenshots available
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available

    Typical Customer

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    • Business
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A

    Supported Devices

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    Supported Languages

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish

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