Software Comparison
Desk.com vs SmarterTrack

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : Help Desk and Ticket Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More

Pricing Starting From

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Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

Available Features

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

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SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

Free Trial Availability

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Desk.com

Help Desk and Ticket Management
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

Most Favorable User Review

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
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    SmarterTrack

    Help Desk and Ticket Management

    No favorable user review available yet for SmarterTrack .

    Most Favorable Critic Review

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    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
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    SmarterTrack

    Help Desk and Ticket Management
    75
    Mayank , I Love Free Software

    Saturday 13 November 2010

    SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

    More about SmarterTrack
    View all the SmarterTrack Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for SmarterTrack

    SmarterTrack

    Help Desk and Ticket Management

    No critic review available yet for SmarterTrack .

    Demo Video

    screenshot for Desk.com

    Desk.com Demo Video

    Help Desk and Ticket Management
    screenshot for SmarterTrack

    SmarterTrack Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for SmarterTrack

    SmarterTrack

    Help Desk and Ticket Management
    Screenshot for SmarterTrack 4 screenshots available

    Typical Customer

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    Desk.com

    Help Desk and Ticket Management
    • Business
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    SmarterTrack

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    screenshot for SmarterTrack

    SmarterTrack

    Help Desk and Ticket Management

    Supported Languages

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    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
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    SmarterTrack

    Help Desk and Ticket Management
    • English

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