Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has everything a small business needs to give wonderful customer benefit in the cloud. There is a large number of organizations exploiting Desk.com like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the major service and support tools from Salesforce.com.
Desk.com's products stress social communication, adaptable pricing, prevailing instruments, and web-based self-service.
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Desk.com integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Desk.com integrates with Get Satisfaction. Get Satisfaction is the leading customer engagement platform, built from the ground up as a custo...
Desk.com integrates with Trello. Trello offers an easy to use project management software that allows team members to collaborate ...
Desk.com integrates with HipChat. HipChat provides an instant messaging app made for businesses. With its team chat tool, you will ...
Desk.com integrates with Getresponse. GetResponse is a complete email marketing solution. It provides turnkey newsletter publishing and...
Desk.com integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
Cloudswave Score for Desk.com
Rating based on 29 Critic Reviews
I have used desk.com for a while but I was unaware there was a mobile app. I like this app, primarily because of its flexibility dealing with the helpdesk. The interface is very simple, so there is no learning curve I've noticed. It also features push notifications so that you can quickly respond to any incoming ticket. Then her face, like I said is simple, which also can present its problems. I wish you had more advanced features. Though, I must give it credit: it can sort by tags, and much much more than other competitor apps in customer support.
Pros : The app has a sleek design, it is easy to use, and there is no learning curve. The push notifications immediately provide an update to you that an incoming ticket needs a reply. The assignment and tagging features are integrated and work nicely.
Cons : The app seems a bit too simple. I wish it had more administrative side features. The app sometimes double posts if you hit submit too many times.
Erik Robie, on Merchant Maverick
Their feature set is fairly standard. It does the job, and it does it well enough. I saw very little that separates them from the pack, however.
Should you use desk.com for your business? Sure. It does a good job, and the price point is agreeable. Just be advised that the free trial period is a great opportunity to test out another software side by side with desk.com.
Sydney Alcala, on AppStorm
Overall, Desk.com is a really powerful help desk solution and will definitely benefit you in your quest to efficiently help your customers. While it lacks in a few areas compared to Zendesk, it is still a really good web app and is rated 9 out of 10 because of its great features and affordability.
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