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Desk.com

Logo for Desk.com

Desk.com Coupons, Reviews, Comparisons and Alternatives


About Desk.com

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has everything a small business needs to give wonderful customer benefit in the cloud. There is a large number of organizations exploiting Desk.com like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the major service and support tools from Salesforce.com.

Desk.com's products stress social communication, adaptable pricing, prevailing instruments, and web-based self-service.

  • 72

    Score

    29 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Get up and running with a help desk solution in minutes
  • Bring all your support channels together into one inbox
  • Case management with automations, workflows, routing tools
  • Productivity tools, pre-canned responses, and bulk editing
  • Customized self-service centers that are mobile-optimized
  • Detailed business dashboards for fast decision making

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Hebrew, Portuguese, Polish, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Mobile App IOS
  • Mobile App Android
Integrations
Desk.com integrates with Shopify and more than 26 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • SSL for all pages in application domain
  • Multi-factor authentification
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
72
#16
Domain Authority 72
#9
Alexa Rank 5584
#8
Facebook 91
#3
Integration 86
#4
Security 79
#2
Support options 100
#1
Platforms 66
#4
Show / Hide category leader in Radar

Desk.com Demo Video

Desk.com Screenshots

Plans & Pricing

Standard

$35
for 1 Month / 1 user(s)

Features

  • Unlimited Web Cases and Email Accounts
  • Unlimited Twitter Accounts
  • Unlimted Facebook Accounts
  • Phone
  • Chat
  • Q&A
  • Phone Support 8 x 5
  • Email Support 12 x 5
  • Community Support
  • Knowledge Base Access
  • Unlimited Channel-Intelligent Macros
  • Personalized Agent Console
  • Desk.com Mobile App
  • Complete Case Management
  • Mobile-optimized Templates
  • User-friendly Knowledge Base
  • Branded Domain Name
  • Automatic Business Rules
  • Custom Fields
  • Email Templates
  • API Integration
  • 6 Month Data Lookback
  • Out-of-the-box Standard reports

Plus

$65
for 1 Month / 1 user(s)

Features

  • Unlimited Flex Agents
  • Flex Hours
  • Flex Hour Bundles
  • Phone Support 12 x 5
  • Email Support 24 x 5
  • Community Support
  • Knowledge Base Access
  • Multi-brand Capabilities
  • 50+ Languages
  • Mobile-optimized Templates
  • User-friendly Knowledge Base
  • Branded Domain Name
  • Segmentation Reports
  • Agent Performance Dashboards
  • Filter Reports by Channel
  • Lifetime Historical Analysis
  • IP Address Whitelisting
  • Branded Domain SSL Hosting
  • Annual Invoicing
  • Exclusive Beta Program Access
  • Sandbox Environment

Standard

$360
for 1 Year / 1 user(s)

Features

  • Unlimited Web Cases and Email Accounts
  • Unlimited Twitter Accounts
  • Unlimted Facebook Accounts
  • Phone
  • Chat
  • Q&A
  • Phone Support 8 x 5
  • Email Support 12 x 5
  • Community Support
  • Knowledge Base Access
  • Unlimited Channel-Intelligent Macros
  • Personalized Agent Console
  • Desk.com Mobile App
  • Complete Case Management
  • Mobile-optimized Templates
  • User-friendly Knowledge Base
  • Branded Domain Name
  • Automatic Business Rules
  • Custom Fields
  • Email Templates
  • API Integration
  • 6 Month Data Lookback
  • Out-of-the-box Standard reports

Plus

$600
for 1 Year / 1 user(s)

Features

  • Unlimited Flex Agents
  • Flex Hours
  • Flex Hour Bundles
  • Phone Support 12 x 5
  • Email Support 24 x 5
  • Community Support
  • Knowledge Base Access
  • Multi-brand Capabilities
  • 50+ Languages
  • Mobile-optimized Templates
  • User-friendly Knowledge Base
  • Branded Domain Name
  • Segmentation Reports
  • Agent Performance Dashboards
  • Filter Reports by Channel
  • Lifetime Historical Analysis
  • IP Address Whitelisting
  • Branded Domain SSL Hosting
  • Annual Invoicing
  • Exclusive Beta Program Access
  • Sandbox Environment

Enterprise

$1620
for 1 Year / 1 user(s)

Features

  • Web and Email Case Capture
  • CTI Integration
  • AppExchange Integrations
  • Enterprise Analytics
  • Customizable Dashboards and Reports
  • Agent Console
  • API Integration
  • Visual Workflow
  • Call Scripting
  • Visual SLA Timeline
  • Service Entitlements
  • Custom App Development
  • Sandbox environment
  • Offline access

Showing 6 out of 27 - View All

Desk.com Integrations

logo for Shopify

Shopify

Shopping Cart

Desk.com integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

logo for Get Satisfaction

Get Satisfaction

Online Community

Desk.com integrates with Get Satisfaction. Get Satisfaction is the leading customer engagement platform, built from the ground up as a custo...
Learn More

logo for Trello

Trello

Project Management

Desk.com integrates with Trello. Trello offers an easy to use project management software that allows team members to collaborate ...
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logo for HipChat

HipChat

Instant Messaging

Desk.com integrates with HipChat. HipChat provides an instant messaging app made for businesses. With its team chat tool, you will ...
Learn More

logo for Getresponse

Getresponse

Email Marketing

Desk.com integrates with Getresponse. GetResponse is a complete email marketing solution. It provides turnkey newsletter publishing and...
Learn More

logo for Pivotal Tracker

Pivotal Tracker

Project Management

Desk.com integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
Learn More

View All

Critic Reviews

  • 72

    Cloudswave Score for Desk.com

    Rating based on 29 Critic Reviews

    24 Favorable reviews
    83 %
    3 Mixed reviews
    10 %
    2 unfavorable reviews
    7 %
  • I have used desk.com for a while but I was unaware there was a mobile app. I like this app, primarily because of its flexibility dealing with the helpdesk. The interface is very simple, so there is no learning curve I've noticed. It also features push notifications so that you can quickly respond to any incoming ticket. Then her face, like I said is simple, which also can present its problems. I wish you had more advanced features. Though, I must give it credit: it can sort by tags, and much much more than other competitor apps in customer support.

    Pros : The app has a sleek design, it is easy to use, and there is no learning curve. The push notifications immediately provide an update to you that an incoming ticket needs a reply. The assignment and tagging features are integrated and work nicely.

    Cons : The app seems a bit too simple. I wish it had more administrative side features. The app sometimes double posts if you hit submit too many times.

  • Their feature set is fairly standard. It does the job, and it does it well enough. I saw very little that separates them from the pack, however.

    Should you use desk.com for your business? Sure. It does a good job, and the price point is agreeable. Just be advised that the free trial period is a great opportunity to test out another software side by side with desk.com.

  • Overall, Desk.com is a really powerful help desk solution and will definitely benefit you in your quest to efficiently help your customers. While it lacks in a few areas compared to Zendesk, it is still a really good web app and is rated 9 out of 10 because of its great features and affordability.

View All

User Reviews


  • 2 In total

    4
    1
    3
    1
  • anonymous

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros :

    • Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.
    • Routing for different agents, a mobile app for salespeople or support people on the go.
    • You get email notifications on case updates.
    • You can also put different support people into groups so that issues get routed to the right team.
    • The price of the software isn't unreasonable. Some of the tutorial videos are helpful.
    • I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons :

    • The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.
    • You'll probably need some phone support on this element.
    • Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is.
    • Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app.
    • Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • User review from

    Courtney Greer

    Desk.com has allowed myself and my team members to support and service those individuals to whom we offer an online creative customization service. There are 3 main statuses we use the Desk.com offers for each support/Help Desk email that comes in. Active, Pending Or Resolved.

    Our team can leave notes in each case explaining why it may be pending and not resolved so that other Desk.com agents (fellow co-workers) can all be on the same page.

    Pros :

    • The best feature of all time on this service...after you hit the send button to respond to your email, you may for a matter of about 3 seconds "undo" the sent email to make any changes you catch at the last second.
    • It also allows us to customize FAQ's responses so that we do not have to continuously write out the same response to those frequently asked questions.
    • It allows us to organize Help Desk cases that come in, like emails, with the helpful "label" feature that you can customize yourself to add to each case for an overall birds-eye view of what's going on for your whole support team.

    Cons :

    • Other than last minute site maintenance from time to time, we have never had any issues receiving or sending Help Desk case emails. It would be nice if each character saved on the email case you are responding to in real time.

    • May 10, 2016
View All Alternatives

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