Software Comparison
Zoho CRM vs Microsoft Dynamics CRM

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Listed in : CRM

Online CRM software for controlling your trades, purchasing, client support, and inventory in a unique system. Zoho CRM, a manageable CRM for Small Bu... Learn More

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Listed in : CRM

Microsoft Dynamics CRM is a customer relationship management software package set by Microsoft. The product centers mainly on Sales, Marketing, and As... Learn More

Pricing Starting From

screenshot for Zoho CRM

Zoho CRM

CRM

Free Plan

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

No Pricing Available yet.

Available Features

screenshot for Zoho CRM

Zoho CRM

CRM

1GB File Storage

5000 records

Lead management

Accounts and Contacts

Sales Opportunities

Social CRM

Reports & Dashboards

Web Forms

Developer API

Contact management

Mobile App

Sales Forecasting

Reports and Dashboards

Document Library

Marketing Campaigns

Mass Email

Product Customization

100,000 records

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

Help people work fast and smart

Transform change into opportunity

Be a world-class contender

Stay on top of regulatory requirements

Maximize your IT investment

Free Trial Availability

screenshot for Microsoft Dynamics CRM

Zoho CRM

CRM
Free Trial Available
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

Most Favorable User Review

screenshot for Zoho CRM

Zoho CRM

CRM
User review from
10
Matthew Veil
Jul 27, 2016

Easy to get started with low-cost investment a small start-up business can get started for as little to nothing as long as they are willing to put in a few hours of work. Easy to view and organize interface to see a list of leads, contacts, and companies you are working with.Fairly easy to customize the module fields to input words that are specific to your industry as well as organize it in such a way to be easy to find fields. For example, I have a service based industry and custom fields can include clients, active prospects, non-active customer/prospects, vendors, and much much more. I regularly try to add more fields to sources of leads and clients because I have affiliates to link to. So very easy to customize. If you're just starting up, this is one of the best tools you can invest into, all it takes is some time and if you have some extra money to invest per month you can unlock quite a few more features.I'm in the marketing field, and I always recommend a CRM of sorts including Zoho to clients for a way to organize their customer and contact database, by doing so you can smoother operations, follow up with leads and clients, and easy access to a lot of online video tutorials. You can then grow with Zoho with many add-on services that easily integrates with the main CRM system.

Pros :

  • My biggest thing is that even on the free license plan you have access to their mobile app. That is huge for me and for small start-up businesses.
  • Customization features and modules are fairly easy to work with, but you don't have to be super technologically advanced to actually handle the customizations.
  • There are multiple apps for the multiple extensions that they have which help for when you are on the go.

Cons :

  • The only downside I would say is that not all the extensions can be accessed from the CRM system, but they do integrate with each other.

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
User review from
10
Mark Burdon
Aug 26, 2015

My first impression with Dynamics CRM about three years ago was not great. I've used many of the popular CRM products reviewed on this site, and there are many great solutions out there. If your company has adopted Microsoft Cloud products like Office 365, the Windows operating system, or other elements of the Dynamics business application family, Dynamics CRM Online is a great option for small businesses and large enterprises, For full disclosure, I work for a Dynamics CRM partner which also offers other Microsoft products. A few years ago when I first tried it out, I wasn't at all impressed when I tried their v4.0 product. I have had my frustrations with Microsoft products, and I have expressed my views on them. I've really been impressed how much has changed over the past few years, to make it easy for sales, customer service and marketing professionals to track support cases, opportunities, client interactions and generate reports.

Pros : - Dynamics CRM Online isn't just a "watered down" version of the Microsoft solution, it is very powerful and offers a really flexible, user friendly experience. - There are a number of ways you can customize MS CRM Online for other business processes beyond CRM - HR, memberships, volunteers, events, and there are quite a few professional/amateur sports associations and teams who have bought Microsoft CRM because of how much the solution can be tailored to different use cases. - Microsoft is evolving to make their products compatible with different device platforms, and with apps for iOS and Android, and browser flexibility improving all the time, times are changing. - There are a number of ISV solutions, such as Click Dimensions, The Portal Connector and InsideView which can add a lot of value to Dynamics CRM for marketing, self-serve customer portals to Dynamics CRM. There are a lot of integrations with other Microsoft apps like PowerBI, OneNote, and Dynamics AX, but that's to be expected. You can find many addons

Cons : As a Canadian user, I don't have access to Cortana. I'm not sure how much I'd use it to be honest, but watching some of the promotional videos it seems to be pretty cool. There seems to be a compatibility issue between the new Microsoft Edge browser in Windows 10, but Microsoft will likely get that addressed really soon. The CRM search function has improved, how you can search across the entire system from a central place. Sometimes I have you looked for a contact I knew is in the system I haven't been able to find as easily as I should. No software is without its quirks, but Dynamics CRM has evolved a great deal, and has gained a lot of marketshare in the process.

Most Favorable Critic Review

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Zoho CRM

CRM
75
TJ McCue , Small Business Trends

Thursday 26 December 2013

Zoho CRM doesn’t look fancy when you use it, but it offers the same services you could pay up to 4x as much for with other software. You can track your sales, connect with your customers, and integrate your CRM account with other apps to expand it into a customized business solution. It even allows you to sync your account with Google Apps.

More about Zoho CRM
View all the Zoho CRM Critic Reviews
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
75
Paul Ferrill , Enterprise Apps Today

Friday 11 April 2014

Microsoft Dynamics CRM 2013 is a large program and has many moving parts, which do require some configuration and effort to get working properly on premises. The online version should appeal to small and even medium-sized businesses with limited IT resources. Tight integration with Microsoft Office and other Microsoft offerings should make this a very appealing release for any organization looking to streamline their sales and marketing automation.

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews

Most Unfavorable Critic Review

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Zoho CRM

CRM
20
Merlyn Jones , GetApp

Friday 04 December 2015

More about Zoho CRM
View all the Zoho CRM Critic Reviews
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
40
Arto Raudaskoski , GetApp

Thursday 01 October 2015

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews

Demo Video

screenshot for Zoho CRM

Zoho CRM Demo Video

CRM
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM Demo Video

CRM

Screenshots

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
Screenshot for Microsoft Dynamics CRM 4 screenshots available

Typical Customer

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Zoho CRM

CRM
  • Business
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
  • Business

Supported Devices

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Zoho CRM

CRM
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

Supported Languages

screenshot for Zoho CRM

Zoho CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian

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