Software Comparison
Salesforce Service Cloud vs Casengo vs Symform

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Listed in : Backup management

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : Backup management

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More


Listed in : Backup management

Symform develops cost effective solutions to large scale distributed data management problems.The Symform Cooperative Storage Cloud is a solution that... Learn More

Pricing Starting From

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Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

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Casengo

Live Chat

Free Plan

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Symform

Backup management

Free Plan

Available Features

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

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Symform

Backup management

1 TB

Backup All Your Files

Synchronize Devices

Free Trial Availability

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Salesforce Service Cloud

CRM
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Casengo

Live Chat
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Symform

Backup management

No Free Trial Available.

Most Favorable User Review

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

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Casengo

Live Chat

No favorable user review available yet for Casengo.

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Symform

Backup management

No favorable user review available yet for Symform.

Most Favorable Critic Review

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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews
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Symform

Backup management
75
Heather Clancy , ZDNet

Monday 26 December 2011

For businesses that are seeking to create a redundant set of data for backup and disaster recovery purposes, and that have a significant amount of local storage that they aren't using, the service might make sense.

More about Symform
View all the Symform Critic Reviews

Demo Video

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Salesforce Service Cloud Demo Video

CRM
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Casengo Demo Video

Live Chat
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Symform Demo Video

Backup management

Screenshots

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Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available
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Symform

Backup management
Screenshot for Symform 4 screenshots available

Typical Customer

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Salesforce Service Cloud

CRM
  • Business
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Casengo

Live Chat
  • Business
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Symform

Backup management
  • Business
  • Personal Use

Supported Devices

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Salesforce Service Cloud

CRM
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Casengo

Live Chat
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Symform

Backup management

Supported Languages

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Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
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Casengo

Live Chat
  • English
  • German
  • Russian
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Symform

Backup management
  • English

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