Logo for Salesforce Service Cloud

Salesforce Service Cloud

Logo for Salesforce Service Cloud

Salesforce Service Cloud Coupons, Reviews, Comparisons and Alternatives


About Salesforce Service Cloud

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations are using salesforce.com's customer service software-as-a-service solution for call center CRM and help desk management.

Service Cloud is a totally cloud-based solution for present customer service. It incorporates the established channels of customer service like phone email and chat and consolidates them with the most up to date and quickly developing channels of customer service like self-service, online search and social networking groups.

  • TBD

    Score

    2 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Portuguese, Danish, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Integrations
Salesforce Service Cloud integrates with Freshdesk and more than 2 other solutions. View details
Support Options
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Domain Authority 92
#2
Alexa Rank 118
#2
Facebook 77
#4
Twitter 76
#5
Integration 57
#12
Support options 77
#3
Platforms 100
#1
Show / Hide category leader in Radar

Salesforce Service Cloud Demo Video

Salesforce Service Cloud Screenshots

Plans & Pricing

Pro

$60
for 1 Month / 1 user(s)

Features

  • Case management
  • Multi-channel support
  • Automated workflow
  • Agent productivity tools
  • Self-service customer portal
  • Desk.com mobile app
  • Reports and analytics
  • Knowledge base
  • Team collaboration
  • CTI integration
  • 40 partner apps
  • Desk Connect for Salesforce
  • Multi-lingual support

Enterprise

$135
for 1 Month / 1 user(s)

Features

  • Lightning Console
  • Advanced case management
  • Enterprise analytics
  • Service contracts and entitlements
  • CTI Integration
  • Knowledge base
  • Web chat
  • Communities for Service
  • Social Customer Service
  • Live video chat
  • Workflow and approvals
  • Call scripting
  • Developer sandbox
  • Offline access
  • Salesforce Identity
  • Sales workflow integration
  • Mobile access

Unlimited

$260
for 1 Month / 1 user(s)

Features

  • Case management
  • Multi-channel support
  • Automated workflow
  • Agent productivity tools
  • Self-service customer portal
  • Desk.com mobile app
  • Reports and analytics
  • Knowledge base
  • Team collaboration
  • CTI integration
  • 40 partner apps
  • Desk Connect for Salesforce
  • Multi-lingual support
  • Lightning Console
  • Advanced case management
  • Enterprise analytics
  • Service contracts and entitlements
  • CTI Integration
  • Knowledge base
  • Web chat
  • Communities for Service
  • Social Customer Service
  • Live video chat
  • Workflow and approvals
  • Call scripting
  • Developer sandbox
  • Offline access
  • Salesforce Identity
  • Sales workflow integration
  • Mobile access
  • Unlimited customizations
  • Unlimited custom apps
  • Multiple sandboxes
  • 24/7 toll-free support
  • Unlimited access to 100 admin services
  • Unlimited online training
  • Mobile customization and administration
  • Additional data storage

Performance Edition

$300
for 1 Month / 1 user(s)

Features

  • Case management
  • Multi-channel support
  • Automated workflow
  • Agent productivity tools
  • Self-service customer portal
  • Desk.com mobile app
  • Reports and analytics
  • Knowledge base
  • Team collaboration
  • CTI integration
  • 40 partner apps
  • Desk Connect for Salesforce
  • Multi-lingual support
  • Lightning Console
  • Advanced case management
  • Enterprise analytics
  • Service contracts and entitlements
  • CTI Integration
  • Knowledge base
  • Web chat
  • Communities for Service
  • Social Customer Service
  • Live video chat
  • Workflow and approvals
  • Call scripting
  • Developer sandbox
  • Offline access
  • Salesforce Identity
  • Sales workflow integration
  • Mobile access
  • Unlimited customizations
  • Unlimited custom apps
  • Multiple sandboxes
  • 24/7 toll-free support
  • Unlimited access to 100 admin services
  • Unlimited online training
  • Mobile customization and administration
  • Additional data storage
  • Single console view for
  • Inside Sales
  • Access to new contacts
  • and accounts
  • Auto data cleansing
  • Goals, coaching, and
  • rewards for teams
  • Integrated knowledge
  • base
  • Live Web chat
  • Additional sandboxes
  • Additional data storage

Showing 3 out of 3 - View All

Salesforce Service Cloud Integrations

logo for Freshdesk

Freshdesk

Help Desk and Ticket Management

Salesforce Service Cloud integrates with Freshdesk. Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; ...
Learn More

logo for Planyo

Planyo

Travel

Salesforce Service Cloud integrates with Planyo. Planyo online booking system and reservation system used by businesses that offer vacation proper...
Learn More

logo for ExpertusONE LMS

ExpertusONE LMS

Learning Management System (LMS)

Salesforce Service Cloud integrates with ExpertusONE LMS. ExpertusONE is a learning management software that offers the broadest learning management advanceme...
Learn More

View All

Critic Reviews

View All

User Reviews


  • 1 In total

    4
    1
  • User review from

    Sebastian Pereira

    I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

    Pros :

    They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

    Cons :

    I have experience with Pro Edition. So:

    • If you want full workflows, buy the Enterprise Edition.
    • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
    • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

    • October 9, 2015
View All Alternatives

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