Software Comparison
PipelineDeals vs SugarCRM

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Listed in : CRM

PipelineDeals is an easy and helpful CRM software in the cloud. PipelineDeals is an app that allows its users to maintain their sales pipelines. Sales... Learn More

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More

Pricing Starting From

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PipelineDeals

CRM

$ 24
For 1 Month / 1 user(s)

screenshot for SugarCRM

SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

Available Features

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PipelineDeals

CRM

Sales Pipeline Management

Activity and Sales Reporting

Google and Outlook Integrations

Unlimited Leads, Contacts, Deals and Tasks

Unlimited Document Storage

Dynamic Custom Fields

Saved Searches

Amazing Customer Support

Email Automation and Acceleration

Trackable Email Campaigns

Email Templates and Analytics

225 Customizable Fields

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Free Trial Availability

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PipelineDeals

CRM
Free Trial Available
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SugarCRM

CRM

Most Favorable User Review

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PipelineDeals

CRM
User review from
9
Debbie Marshall
Apr 10, 2016

This is an excellent value Customer Relationship Management tool, previously we used Sugar (CRM) however this was very costly was just too big for us. We just wanted a simple to use CRM that would allow us to track and move customers through the pipeline.andnbsp; This tool allows us to see what stage the lead or customer is and the potential value of the deal. As an administrator, I can quickly see which salesperson is actively using and updating and who is lagging behind. The system is really easy to use and is adaptable to allow us to change titles, deal stages, etc.

Pros :

  • Very easy to use, we were up and running within a couple of hours.
  • Pipeline is on the cloud so can be accessed anytime and anywhere.
  • You only need to buy individual licences.
  • We like the fact that you can just add on new people as and when you need them.
  • They also offer a discounted costs for signing up for a yearly plan.
  • The site allows the admin team to quickly see who is active on the site.
  • We also have access to all the calendars of the team to see what they are doing at all times.
  • I can also monitor the amount of emails and phone calls being made and logged on the site.
  • Being able to see the value of possible deals allows me to be able to forecast the finance figures for the next few months and throughout the rest of the year.
  • It is that easy to use my MD has also embraced it and he has asked me to monitor him in the same way as the rest of the team.

Cons :

  • The only downside for us, is not being able to integrate for free with our help desk.
  • We understand there is an app that can be used however this is an additional cost each month.
  • We also find that the link between our emails and pipeline drops out a lot.andnbsp; andnbsp; andnbsp;

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

Most Favorable Critic Review

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PipelineDeals

CRM
75
Anonymous contribution , Software Shortlist

Wednesday 31 December 1969

PipelineDeals offers a simple and intuitive solution to help businesses get organized around their business’s lifeline of future revenue.  Whether you are a big business or aspire to be one, PipelineDeals can help you manage and track your sales pipeline resulting in more closed deals. Part customer relationship management (CRM) software, part sales tracking, part lead tracking all wrapped into a super simple interface, PipelineDeals provides a great choice in the hosted CRM software market.

More about PipelineDeals
View all the PipelineDeals Critic Reviews
screenshot for SugarCRM

SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews

Most Unfavorable Critic Review

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PipelineDeals

CRM
50
Dave Cole , Propel Point

Monday 24 January 2011

The bottom line about Pipeline Deals is that if you’re looking for a very affordable, attractive, and reasonably powerful sales CRM platform, Pipeline may do the trick. With the 30-day trial offer, it’s worth setting up an account and trying it out with a few test accounts. They’re constantly making updates to the platform, so keep an eye open on their blog and customer updates to see how they evolve over time. However, if you’re handling large volumes of customer leadsandprospects and don’t have sales people to actually get to those people, Pipeline may just not be the right tool for your needs.

More about PipelineDeals
View all the PipelineDeals Critic Reviews
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SugarCRM

CRM

No critic review available yet for SugarCRM .

Demo Video

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PipelineDeals Demo Video

CRM
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SugarCRM Demo Video

CRM

Typical Customer

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PipelineDeals

CRM
  • Business
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SugarCRM

CRM
  • Business

Supported Devices

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PipelineDeals

CRM
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SugarCRM

CRM

Supported Languages

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PipelineDeals

CRM
  • English
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SugarCRM

CRM
  • English

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