Software Comparison
Pipedrive vs SugarCRM

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Listed in : CRM

PipeDrive is a sales management tool that is intended to provide sales organizations an advantage over an effective business. Users can analyze their ... Learn More


Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More

Pricing Starting From

screenshot for Pipedrive

Pipedrive

CRM

$ 12
For 1 Month / 1 user(s)

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

Available Features

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Pipedrive

CRM

No contracts

No account limits

No hidden fees

No charge for phone/email support

No charge for API key

No credit card required for 30-day trial

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Free Trial Availability

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Pipedrive

CRM
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SugarCRM

CRM

Most Favorable User Review

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Pipedrive

CRM

No favorable user review available yet for Pipedrive.

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

Most Unfavorable User Review

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Pipedrive

CRM
  • User review from
    4
    Shannon McNamara
    Jan 4, 2016

    Our company uses Pipedrive, and we are about to make the switch to Salesforce. Pipedrive was fine when we were a small start-up, but now as we change methods there are lots of changes that we want to make to PD, and the lack of features and accessibility makes it hard to make lots of large changes easily. Instead, we have to individually go in and spend hours fixing details of different leads. It doesn't help either that it's hard to reach customer service and get on the phone with them.

    Pros :

    • Looks nice.
    • Easy to collaborate.

    Cons :

    • Unorganized structure.
    • Hard to reach customer support for help.

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    SugarCRM

    CRM

    No unfavorable user review available yet for SugarCRM.

    Most Favorable Critic Review

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    Pipedrive

    CRM
    100
    Stephanie Miles , Appvita

    Tuesday 27 December 2011

    What we liked: • Users can drag and drop clients into new categories as their deals progress• Red light/green light feature notifies users when they need to take action on a project• Unreached goals automatically carry over to the next sales cycle• Pipedrive backs up its users’ data on a daily basis What we didn’t like: • Nothing

    More about Pipedrive
    View all the Pipedrive Critic Reviews
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    SugarCRM

    CRM
    75
    Chuck Schaeffer , CRM Search

    Wednesday 31 December 1969

    SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

    More about SugarCRM
    View all the SugarCRM Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Pipedrive

    Pipedrive

    CRM
    20
    Jim Calmer , GetApp

    Thursday 11 December 2014

    Not impressed, replicates a system I use in excel which is free.

    More about Pipedrive
    View all the Pipedrive Critic Reviews
    screenshot for SugarCRM

    SugarCRM

    CRM

    No critic review available yet for SugarCRM .

    Demo Video

    screenshot for Pipedrive

    Pipedrive Demo Video

    CRM
    screenshot for SugarCRM

    SugarCRM Demo Video

    CRM

    Typical Customer

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    Pipedrive

    CRM
    • Business
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    SugarCRM

    CRM
    • Business

    Supported Devices

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    Pipedrive

    CRM
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    SugarCRM

    CRM

    Supported Languages

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    Pipedrive

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Portuguese
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    SugarCRM

    CRM
    • English

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