Software Comparison
Microsoft Dynamics CRM vs Second CRM

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Listed in : CRM

Microsoft Dynamics CRM is a customer relationship management software package set by Microsoft. The product centers mainly on Sales, Marketing, and As... Learn More


Listed in : CRM

Second CRM is an On Demand Customer Relationship Management Tool, designed for Small to Mid size Enterprises. Second CRM provides a single view of cus... Learn More

Pricing Starting From

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Microsoft Dynamics CRM

CRM

No Pricing Available yet.

screenshot for Second CRM

Second CRM

CRM

$ 5
For 1 Month / 1 user(s)

Available Features

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

Help people work fast and smart

Transform change into opportunity

Be a world-class contender

Stay on top of regulatory requirements

Maximize your IT investment

screenshot for Second CRM

Second CRM

CRM

Manage Service Contracts

Track Service Requests

Purchase Orders & Vendor Management

Payment & Receipts

Project Management

Asset Management

Unlimited application customizations

API for Application Integration

Free Trial Availability

screenshot for Second CRM

Microsoft Dynamics CRM

CRM
screenshot for Second CRM

Second CRM

CRM

Most Favorable User Review

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
User review from
10
Mark Burdon
Aug 26, 2015

My first impression with Dynamics CRM about three years ago was not great. I've used many of the popular CRM products reviewed on this site, and there are many great solutions out there. If your company has adopted Microsoft Cloud products like Office 365, the Windows operating system, or other elements of the Dynamics business application family, Dynamics CRM Online is a great option for small businesses and large enterprises, For full disclosure, I work for a Dynamics CRM partner which also offers other Microsoft products. A few years ago when I first tried it out, I wasn't at all impressed when I tried their v4.0 product. I have had my frustrations with Microsoft products, and I have expressed my views on them. I've really been impressed how much has changed over the past few years, to make it easy for sales, customer service and marketing professionals to track support cases, opportunities, client interactions and generate reports.

Pros : - Dynamics CRM Online isn't just a "watered down" version of the Microsoft solution, it is very powerful and offers a really flexible, user friendly experience. - There are a number of ways you can customize MS CRM Online for other business processes beyond CRM - HR, memberships, volunteers, events, and there are quite a few professional/amateur sports associations and teams who have bought Microsoft CRM because of how much the solution can be tailored to different use cases. - Microsoft is evolving to make their products compatible with different device platforms, and with apps for iOS and Android, and browser flexibility improving all the time, times are changing. - There are a number of ISV solutions, such as Click Dimensions, The Portal Connector and InsideView which can add a lot of value to Dynamics CRM for marketing, self-serve customer portals to Dynamics CRM. There are a lot of integrations with other Microsoft apps like PowerBI, OneNote, and Dynamics AX, but that's to be expected. You can find many addons

Cons : As a Canadian user, I don't have access to Cortana. I'm not sure how much I'd use it to be honest, but watching some of the promotional videos it seems to be pretty cool. There seems to be a compatibility issue between the new Microsoft Edge browser in Windows 10, but Microsoft will likely get that addressed really soon. The CRM search function has improved, how you can search across the entire system from a central place. Sometimes I have you looked for a contact I knew is in the system I haven't been able to find as easily as I should. No software is without its quirks, but Dynamics CRM has evolved a great deal, and has gained a lot of marketshare in the process.

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Second CRM

CRM

No favorable user review available yet for Second CRM.

Most Favorable Critic Review

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Microsoft Dynamics CRM

CRM
75
Paul Ferrill , Enterprise Apps Today

Friday 11 April 2014

Microsoft Dynamics CRM 2013 is a large program and has many moving parts, which do require some configuration and effort to get working properly on premises. The online version should appeal to small and even medium-sized businesses with limited IT resources. Tight integration with Microsoft Office and other Microsoft offerings should make this a very appealing release for any organization looking to streamline their sales and marketing automation.

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews
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Second CRM

CRM

Most Unfavorable Critic Review

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Microsoft Dynamics CRM

CRM
40
Arto Raudaskoski , GetApp

Thursday 01 October 2015

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews
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Second CRM

CRM
50
Anonymous contribution , CRM Idol

Friday 20 September 2013

This is a company that has big ambitions and a clear plan to try and achieve their vision. Second CRM’s vision is both bold and clear. They want to offer world class CRM and operations software for the 100m or so SMBs in APAC who today use very little technology (or who simply use MS Excel to run their businesses - hence the name “Second” CRM).

More about Second CRM
View all the Second CRM Critic Reviews

Demo Video

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Microsoft Dynamics CRM Demo Video

CRM
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Second CRM Demo Video

CRM

No Demo Video Available.

Screenshots

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Microsoft Dynamics CRM

CRM
Screenshot for Microsoft Dynamics CRM 4 screenshots available

Typical Customer

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Microsoft Dynamics CRM

CRM
  • Business
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Second CRM

CRM
  • Business

Supported Devices

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Microsoft Dynamics CRM

CRM
screenshot for Second CRM

Second CRM

CRM

Supported Languages

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Microsoft Dynamics CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
screenshot for Second CRM

Second CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese

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