Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behavior tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.
Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions and create personalized sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.
Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments.Freshsales also offers personalized welcome and voicemail messages for greeting customers.
In-depth customer insights on prospects allow users to plan relevant conversations and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behavior. Users can get perspective on leads with advanced lead scoring, and prioritize important follow-ups.
The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’s drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.
Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.
Freshsales is part of the Freshdesk product family, whose flagship product, Freshdesk, is the leading customer support solution with more than 80000 customers worldwide.
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Cloudswave Score for Freshsales
Rating based on 4 Critic Reviews
From Tool Owl
With numerous of smart features, Freshdesk is a complete all-in-one package serving from lead management to report generation. Accomplish tasks quicker and close deals faster making valuable profits through Freshsales.
Michael Guta, on Small Business Trends
The Freshsales platform is a comprehensive solution that has email, phone, event tracking, lead management, deals pipeline, reports, mobile and integrations. In creating Freshsales, Freshdesk saw ‘a large opportunity in the SMB long tail’ and added all the functionality in one place without the enterprise cost and the integration complexity that comes with it.
Malavika Velayanikal, on TechInAsia
India’s Freshdesk is no stranger to taking on global rivals, outdoing American rival Zendesk within five years of its founding. Enterprise sales teams cobble together multiple tools like Salesforce, Kissmetrics, MixPanel, Mailchimp, and so on for various purposes from sales lead management and insights to email marketing. Freshsales offers an all-in-one solution.
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