Software Comparison
Apptivo vs Intercom vs Nutshell vs Salesforce Sales Cloud

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Listed in : CRM

Apptivo is a revolutionary cloud-based software that contains over 40 different business application; it gives you a complete dashboard for your busin... Learn More


Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

Nutshell is a CRM software that allows close more deals for your business; the software has powerfull features that helps you get everything done quic... Learn More


Listed in : CRM

Salesforce Sales Cloud is a CRM and Sales Automation software that helps you stay on top of your daily business activities, from meeting, deals, oppor... Learn More

Pricing Starting From

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Apptivo

CRM

Free Plan

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Intercom

CRM

Free Plan

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Nutshell

CRM

$ 22
For 1 Month / 1 user(s)

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Salesforce Sales Cloud

CRM

$ 25
For 1 Month / 1 user(s)

Available Features

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Apptivo

CRM

Pay per user

All Apptivo Apps

Role based access control

Priority customer service: Phone 24/7

Plugin & API access to integrate with your website: 20,000 requests/day/user

Create custom attributes

Contact Sharing

Manage Email Signatures

Calendar Sync

Google Docs & Drive

Google Forms integration

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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Nutshell

CRM

Easily manage contacts and leads

Collaborate with your team on sales

Easy-to-use mobile apps

Google Apps integration

Custom reporting and dashboards

Customized sales processes

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Salesforce Sales Cloud

CRM

Workflow automation

Enterprise territory management

Profiles and page layouts

Custom app development

Integration via web service API

Salesforce Identity

Salesforce Private AppExchange

Report history tracking

Approval automation

Sales Data

Sales Cloud Engage

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100 admin services

Unlimited online training

Sales Data

Sales Cloud Engage

Free Trial Availability

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Apptivo

CRM
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Intercom

CRM
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Nutshell

CRM
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Salesforce Sales Cloud

CRM

Most Favorable User Review

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Apptivo

CRM

No favorable user review available yet for Apptivo.

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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Nutshell

CRM

No favorable user review available yet for Nutshell.

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Salesforce Sales Cloud

CRM
User review from
10
Sean O'Connell
Mar 10, 2016

Salesforce has been a massive help with sales and organization. After working at a few companies that leverage SFDC (some well, some not so well), it's very easy to see how SFDC benefits the team as a whole. Everything from organization, tasks, events, and even communication between the team is seamless. Over the years, I've seen SFDC grow in cases of look and feel, ease of use and flexibility.Some of the apps off the app exchange have been great when needed to add to the customization needed for usage, as well as the ability to grow within the tool seamlessly. The new mobile apps have also made things easier when looking at what it can provide. Salesforce 1 is simple to use, but has some downfalls when it comes to value.

Pros :

  • Being able to organize everything from tasks, opps and even leads.
  • The ability to track every interaction throughout the process, whether it's through lead gen, qualifications, sales or even the close, everything is easy to access and break down.
  • All real-time information. Makes it simple, especially when working with teams that are not "sitting next to you". I've used it to communicate with my team when I'm in the UK and they are in USA and India, so even on different time zones, we were all on the same page.

Cons :

  • Salesforce1 doesn't give much value to the overall ease of getting information into SFDC and being able to pull it out.
  • When I'm on the road, it can be difficult to pull up history, get my notes and figure out what I need to address during a meeting.
  • Some of the "out of the box" abilities are too simple. Not having the ability to mass change Leads to Contacts, or edits without having to download an app from the app exchange gets annoying, especially when you have to customize the system to work alot of the apps.

Most Unfavorable User Review

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Apptivo

CRM
  • User review from
    4
    pieter.claassen
    Oct 19, 2014

    It seems that Apptivo cannot realistically address our suppliers issues. There is no way to easily integrate supply products into the system as margins are not automatically calculated etc. The product has loads of potential, but currently, it has serious issues with supply chain management.

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    Intercom

    CRM

    No unfavorable user review available yet for Intercom.

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    Nutshell

    CRM

    No unfavorable user review available yet for Nutshell.

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    Salesforce Sales Cloud

    CRM
  • User review from
    4
    Emilee Anderson
    Oct 27, 2015

    Overall, the tool was just not a fit for a small business with one or two internal marketers/sales people. The software itself is a bit overwhelming and take A LOT of time to work through. When I first started in my current position, I lobbied to have Salesforce brought back as the backbone of our sales and marketing data. We had thousands of contacts just sitting there out of date and not doing us any good. So, we decided to purchase Data Clean as well. It started out alright as I spent hours cleaning up our data. But the more I went along, the more I realized that Clean was pretty much worthless for us. It did not have updated info for our current contacts, and I was never able to find the new lead contact info that I was looking for. It was just not a good fit for our company size and objectives.

    Pros :

    For a large organization, I can see how it would make sense. It is a large-scale tool. My team really only just scratched the surface of how we could use the tool in our day to day activities. There seem to be some functions and tasks to help the hardcore sales person, but there was little offering in the way of training. (Maybe there is training, I just wasn't able to access it or find it). Another benefit, which would have been great if I could get it to work, is the overall integration with any tool out there. Obviously a perk of using one of the largest CRMs available is that other tools typically integrate first with Salesforce before any other tool. If these integrations had worked for me, I'd say it would have been one of the main benefits.

    Cons :

    I must have spent hours reading their help boards and watching videos trying to figure out the most simple tasks. I had a premium LinkedIn account, and it was never able to integrate with Salesforce. When we first bought HubSpot, I tried integrating our Salesforce license to no avail. Same story with Sidekick. This could have been since I wasn't using Salesforce to its full capacity to begin with, but I couldn't even get them to connect period. The support staff was very unhelpful throughout the process as well. Simply shifted the blame to whatever another tool I was trying to connect it with. Also, in order to reactivate our license, we were forced to sign a 3-year contract. This was a decision we regretted after the first 6 months and are now stuck with a license we don't and can't really use.

  • Most Favorable Critic Review

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    Apptivo

    CRM
    100
    Allison Midori Reilly , Smallbiztechnology.com

    Friday 30 December 2011

    Having a project management solution can help keep your task and your budget on track and today we are lucky to have so many solutions available in the cloud for affordable prices.  Apptivo provides a robust solution for free – so it is definitely worth a gander.

    More about Apptivo
    View all the Apptivo Critic Reviews
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    Intercom

    CRM
    100
    Dan O. , G2 Crowd

    Friday 02 May 2014

    What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

    More about Intercom
    View all the Intercom Critic Reviews
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    Nutshell

    CRM
    75
    MAX MENDOZA , String can interactive

    Thursday 19 July 2012

    Our team for thepective customers. We looked at the top ten CRM (Customer Relationship Management) tools on the market right now and found that Nutshell.com was the best one that meet our needs.

    More about Nutshell
    View all the Nutshell Critic Reviews
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    Salesforce Sales Cloud

    CRM
    100
    Renee Shipley , TopTenReviews

    Friday 17 October 2014

    While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

    More about Salesforce Sales Cloud
    View all the Salesforce Sales Cloud Critic Reviews

    Most Unfavorable Critic Review

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    Apptivo

    CRM
    20
    Erich R. , G2 Crowd

    Monday 31 December 2012

    What do you like best?A decent tool for Time Tracking, Invoicing, Opportunity management. It essentially seems to be geared toward Professional Services organizations. Especially with features like Time Tracking, Invoicing, etc. I like the fact that these services are integrated and native to the application. What do you dislike?The opportunity management features, reporting, and searching definitely seem to be lacking as compared to Salesforce. The interface is clumsy and difficult to use. The app itself feels incredibly slow.

    More about Apptivo
    View all the Apptivo Critic Reviews
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    Intercom

    CRM

    No critic review available yet for Intercom .

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    Nutshell

    CRM
    20
    Anonymous contribution , GetApp

    Thursday 31 July 2014

    We used Nutshell as our first CRM as on the surface it had good features, however, when we grew and it came time to migrate to a custom CRM we had built, it was near impossible to export our data and the support team was absolutely useless. I would avoid using Nutshell.

    More about Nutshell
    View all the Nutshell Critic Reviews
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    Salesforce Sales Cloud

    CRM

    No critic review available yet for Salesforce Sales Cloud .

    Demo Video

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    Apptivo Demo Video

    CRM
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    Intercom Demo Video

    CRM
    screenshot for Nutshell

    Nutshell Demo Video

    CRM
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    Salesforce Sales Cloud Demo Video

    CRM

    Typical Customer

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    Apptivo

    CRM
    • Business
    • Personal Use
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    Intercom

    CRM
    • Business
    • Personal Use
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    Nutshell

    CRM
    • Business
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    Salesforce Sales Cloud

    CRM
    • Business

    Supported Devices

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    Apptivo

    CRM
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    Intercom

    CRM
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    Nutshell

    CRM
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    Salesforce Sales Cloud

    CRM

    Supported Languages

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    Apptivo

    CRM
    • English
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    Intercom

    CRM
    • English
    screenshot for Nutshell

    Nutshell

    CRM
    • English
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    Salesforce Sales Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Swedish

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